Kids Are Our Everything.

Department

Pay Range

Who We Are:

Case Managers work within all areas of Children’s National including Inpatient Units, Psychiatry, PACU, ED, Children's Health Center, Admissions, and Business Operations. Children's Clinical Resource Management/Case Management program is recognized as a national best practice leader in care coordination and financial stewardship. Case Managers are the experts at finding resources and care to meet our patients' needs across the healthcare continuum while ensuring optimal reimbursement so we can all thrive on giving children the best chance at a bright future.

What You’ll Do:

As a Case Manager Hybrid I/II at Children’s National Hospital, you will serve at the heart of patient care, acting as a vital advocate and coordinator for children and their families. In this impactful role, you will lead both discharge planning and utilization review efforts, ensure a seamless, high-quality care experience while promoting continuity and positive outcomes for complex, chronic, and high-risk patients. Partnering closely with interdisciplinary teams, you will guide care planning discussions, address barriers such as social determinants of health, and connect families with essential community and financial resources, including Medicaid, Medicare, and other programs. You will manage a panel of patients, using data-driven insights to reduce avoidable admissions, proactively prevent readmissions, and optimize resource utilization. As a central hub across the care continuum, you will also review and authorize hospital days to ensure alignment with payer guidelines, helping minimize denied claims while supporting effective, efficient care delivery. This is a meaningful opportunity to make a lasting difference—empowering families, strengthening care coordination, and advancing better health outcomes for every child you serve.

What You'll Need:
Minimum Education

• Bachelor’s Degree (Required)
• Master’s Degree (Preferred)

Minimum Work Experience

• Five (5) years’ experience with at least three (3) years in an acute inpatient setting (Required)
• Extensive clinical experience in Case Management and/or Utilization Management (Preferred)
• Experience in one or more of the following areas: designate/pediatric specialty, program/project development clinical pathways, and leadership (Required)

Required Licenses and Certifications

• Registered Nurse license in DC (Required)
• Current certification in Case Management or Utilization Management (Preferred)

Functional Accountabilities

Professional Practice/Research

• Participate in Shared Leadership.
• Contribute to the MAGNET Journey of Children’s National.
• Ensure nursing practice is based on evidence of best practice.
• Accountable to participate in the Nursing Division’s Performance Improvement process (division or unit level).
• Participate in community activities.
  

Patient Resource Services

• Communicate denials, high risk, or changes in level of care using accepted processes to limit financial risk to CNMC and patients’ families.
• Navigate internal and external systems to accurately identify or secure payers and link patients to needed services.
  

Discharge Transitional Plan of Care

• Lead and proactively define discharge and transitional care criteria daily with the healthcare team to facilitate efficient care transitions.
• Conduct an initial assessment within 1 day of patient and family to identify potential discharge barriers and needs in accordance with departmental and regulatory requirements. Document in EHR and escalate timely to leadership any barriers
• Develop and implement a plan of care and make referrals based on a needs assessment and available resources in conjunction with care team members.
• Transition care to external providers and services to achieve quality outcomes for patient and family.
• Provide clinical reviews/referrals to third party payers using nationally recognized medical necessity criteria and validate authorization or denial of services and
• document appropriately in EHR (Initial Assessment & ongoing assessment) Case Management Nursing focused
• Follow High Risk Process (Uninsured/Social/Financial Risk)
• Monitor Length of Stay (LOS) and Document Avoidable Days/Delays for all patients assigned
• Timely handoff to teams (nursing/CM/Provider) to ensure continuity of care for all patients
  

Documentation

• Document according to departmental policy.
• Abide by nursing practice guidelines
• Initial Assessment 1-2 days of admission and Ongoing assessment weekly. Document daily if needed as ongoing patient care management occurs
• Document parent guardian choice for each patient with a case management need (ex: DME/PDN/Placement etc)
  

Performance Improvement

• Identify, implement, and evaluate processes to improve customer service, reimbursement and/or hospital performance.
• Participate in the identification of Process Improvement issues and take steps to improve unit or CRM processes.
• Promote the development of CRM department and other members of the healthcare team.
• Identify gaps in care coordination, discharge planning, and resource utilization
• Ensure adherence to regulatory and accreditation standards (e.g., CMS, Joint Commission, DOH)
• Work closely with other case managers, social workers, physicians, payors and nursing staff
• Utilize department tools to track key performance indicators (KPIs) such as length of stay (LOS), Avoidable days, readmission rates, and care transitions
• Effectively manage patent ratio of 1:30 for safe discharge

What You'll Receive:
Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.
  

Why Join Us:

• Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
• Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
• Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.