Elizabeth S Johnson

• Directed, supervised, and coached 2 front office receptionists and 2 MAs and 2 LPNs
• Had a working knowledge of all supervised positions and filled in as needed
• Ensured that quality patient care was provided in accordance with established standards, based on current medical practice performance data
• Approved established performance goals and allocation of resources
• Assisted in recruitment, selection and training of staff
• Handled patient and visitor issues and complaints
• Monitored patient flow and wait times to ensure clinic was always operating efficiently
• Kept clinic environment clean, orderly and in compliance with company policy and accreditation

• Oversaw and had twenty-four-hour responsibility for management, delivery, and coordination of care for the 30 bed Adolescent Unit
• Provided leadership and supervision for 30 direct reports comprised of RNs and BHTs
• Consulted with the CNO, staff, physicians, and other members of clinical administration on nursing problems and interpretation of facility policies to ensure that patient's needs are met
• Maintained performance improvement activities within the department and participates in hospital wide PI initiatives
• Facilitated the patient and family's right to receive safe, quality, and cost-effective care
• Showed respect and understanding for peers and other clinical disciplines and participates as an effective member of the patient care team to formulate an integrated approach to care

• Oversaw and directed the day-to-day clinical operations and client flow in AllHealth Medication Clinics including Medication Clinic, MAT Clinic, and 7 outpatient satellite clinics
• Ensured excellent service provision through oversight of hiring, training, ongoing supervision, and development of Medication Services staff managing up to 30 direct reports
• Implemented and monitored agency policies and procedures to ensure AllHealth Network's Medication Clinics function in a coordinated, organized manner and provide quality care and service
• Took initiative to resolve problems with supervisees' performance and/or productivity; Documented supervision/corrective actions within expected time frames
• Created and implemented system for tracking and monitoring Nurse Triage Calls that helped provide data metrics to manage call volume by location, type of call, and by resource

• Managed telephone communications including assessing patient needs over the phone; provided appropriate advice; directed patient to appropriate level of care; communicated status to physician; addressed prescription requests; documented actions in approved format
• Managed a typical patient assignment, setting priorities, organizing activities, and utilizing available resources. Anticipated, initiated, and coordinated prescriptions/orders/referrals
• Supervised and developed an effective staff: provided effective communication, leadership, guidance, and resources. Directed in-service and continuing education activities for staff
• Proactively evaluated, planned, and implemented new or revised clinic services to enhance the volume, quality, and revenue. Functioned as a change agent and catalyst to promote program change, operational efficiency and maximal productivity of staff and resources

• Actively participated in a fast-paced team environment that provided the highest level of total patient care up to 5 patients at a time providing continuous patient education on diagnoses, prescribed medications, and plan of care
• Ensured patient safety with fall assessments, utilized precautions, and conducted hourly rounding
• Created individualized nursing care plans including patients' histories, body system assessments, labs, medications, levels of functioning, nursing diagnoses & interventions, and evaluations for each patient based on each patient's progress
• Executed critical thinking and problem-solving skills while implementing pain management, electrolyte, insulin therapy, & CIWA protocols

• Performed physical assessment including detecting and monitoring withdrawal symptoms utilizing CIWA, COWS protocols during medical detoxification for up to 6 patients at a time
• Identified, prepared, administered, and monitored IV amino acid complex infusions for patients
• Ordered prescriptions given by M.D. for patients to help minimize a patient's withdrawal symptoms
• Developed, scheduled, and coordinated calendars for each patient for the following modalities including acupuncture, massage, and individual psychotherapy counseling sessions throughout their treatment program

• Monitored patients in seclusion, taking frequent vital signs following protocol and M.D. orders
• Encouraged, supervised, and participated in individual and group recreational and social activities
• Implemented individual treatment plans, encouraged, and assisted patients in completing their scheduled treatment activities and goals
• Trained in Crisis Prevention Institute Nonviolent Crisis Intervention Training

• Established operational procedures for new business unit, managed opportunity forecasting, and coordinated resolution of outstanding issues
• Assisted executives, managers, and 200+ employees with reporting labor and assigning resources
• Streamlined new hire process for 50+ consultants to ensure effective transition period resulting in greater employee retention
• Conducted interviews and developed analyses to evaluate current business processes for a top-ten national homebuilder
• Facilitated sessions with client executives, managers, and staff to create current and future business processes resulting in follow-on engagements worth thousands of dollars