Registered Nurse (RN) - Triage Nurse Specialist - Conduit Health Partners

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​​The RN Triage Specialist provides telephonic triage to assist callers to determine the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers.

The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality and experience and coincides with the organization's mission and identified key strategic or performance initiates.  

The RN Transfer Center Specialist coordinates patient transfer logistics using workflows identified by client to assist with patient acceptance and bed placement. This RN understands cases are related to ensuring patient care is accepted in an environment that can facilitate a higher level or care or capability as well as continuity of care. Performs functions based on defined standards of performance and practice to meet or exceed operational expectations. The position works collaboratively to foster relationships with referring facilities, physicians, and hospital staffs in representation of Conduit Health Partners Mission and Values. Works closely through collaboration with clinical, medical staff and leadership teams to identify, trend, and report barriers to patient access and throughput. Professional, clinical standards, policy and evidence-based research will guide practice and service delivery. Participates in professional development, peer development and evaluation as well as shared leadership. Assistance with data collection for quality purposes will be expected​.

There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered.

Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures.

During orientation, you will follow the schedule of 8am - 5:00pm ET for tup to four weeks and you will work your assigned shift and align with a preceptor during that final week.

*Hours subject to change based on need of operations

Essential Job Functions  

• ​Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement, and defined workflows. 
• Participates in care coordination, by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting. Schedules provider appointments and facilitates provider communication. 
• ​​Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows. 
• Participates in virtual monitoring and subsequent reporting and escalation to support services identified by customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.  
• Participates in process improvement, professional development, peer development and peer review  

Registered Nurse (RN) - Triage Nurse Specialist - Conduit Health Partners

Part-time Only - Evenings - Weekend Rotations and 3 Holidays per year Benefits Available

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation and appropriate within the scope of practice for the registered nurse. 

 

Licensing/Certification 

RN license required in applicable state(s).

​​Multistate/Compact RN Licensure​  Required

 

Education 

​​ADN or Diploma​  Nursing  required

​​BSN​  preferred

 

Work Experience 

1 year of acute care nursing experience required. 

Triage experience preferred. 

 

Training 

EPIC Electronic Health Record (preferred) 

Office Setting

• Must have a designated workspace with a locked door, per HIPAA regulations.
• Associates are encourages to also identify a secondary work location, meeting HIPAA regulations in case of power outages as well.

IT Requirements

Minimum internet speed of primary and secondary work locations is:

• Download speed of 100Mpbs
• Upload speed of 20Mbps

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. 

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​ 

Neonates (0-4 weeks) 

Infant (1-12 months) 

Pediatrics (1-12 years) 

Adolescents (13-17 years) 

Adults (18-64 years) 

Geriatrics (65 years and older) 

Working Conditions

Periods of high stress and fluctuating workloads may occur. 

General office environment. 

May have periods of constant interruptions. 

Required to car travel to off-site locations, occasionally in adverse weather conditions. 

Prolonged periods of working alone. 

Other:  Remote/ At Home work Environment Opportunity may be provided. This is dependent upon business needs and capability. Will require a signed agreement. Minimum internet speed of primary and secondary work locations is: download speed of 100Mpbs; upload speed of 20Mbps. Reference policy: Conduit Health Partners Work from Home.​  

 

Additional Physical Requirements/Hazards -  

Physical Requirements

Manual dexterity (eye/hand coordination) 

Perform shift work 

 Hear alarms/telephone/audio recordings 

Repetitive arm/hand movements 

Finger Dexterity 

Color Vision 

Acuity – far 

Acuity – near 

                                                                         

Hazards

Not applicable to this position                                                                              

 

Skills 

Inform medical professionals regarding patient conditions and care 

Assessment of condition via telephone or video 

​Attention to detail 

Critical thinking 

Communication  

Teamwork 

Conflict resolution 

Active listening 

Relationship building 

Agility and adaptability 

Range

• Minimum: $32.36
• Maximum: $51.78

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com