Registered Nurse (RN) - Triage Nurse Specialist - Conduit Health Partners

​The RN Triage Specialist provides telephonic triage to assist callers to determine the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers.

The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality and experience and coincides with the organization's mission and identified key strategic or performance initiates.  

Essential Job Functions  

• ​Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement, and defined workflows. 
• Participates in care coordination, by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting. Schedules provider appointments and facilitates provider communication. 
• ​​Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows. 
• Participates in virtual monitoring and subsequent reporting and escalation to support services identified by customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.  
• Participates in process improvement, professional development, peer development and peer review  

Registered Nurse (RN) - Triage Nurse Specialist - Conduit Health Partners

Evenings - Weekend Rotations and 3 Holidays per year - Full Benefits

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation and appropriate within the scope of practice for the registered nurse. 

Licensing/Certification 

• RN license required in applicable state(s).
• ​​Multistate/Compact RN Licensure​  preferred

Education 

• ​​ADN or Diploma​  Nursing  required
• ​​BSN​  preferred

Work Experience 

• 1 year of acute care nursing experience required. 
• Triage experience preferred. 

Training 

• EPIC Electronic Health Record (preferred) 

Patient Population -  

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. 

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​ 

Neonates (0-4 weeks) 

Infant (1-12 months) 

Pediatrics (1-12 years) 

Adolescents (13-17 years) 

Adults (18-64 years) 

Geriatrics (65 years and older) 

Working Conditions -  

Periods of high stress and fluctuating workloads may occur. 

General office environment. 

May have periods of constant interruptions. 

Required to car travel to off-site locations, occasionally in adverse weather conditions. 

Prolonged periods of working alone. 

Other:  Remote/ At Home work Environment Opportunity may be provided. This is dependent upon business needs and capability. Will require a signed agreement. Minimum internet speed of primary and secondary work locations is: download speed of 100Mpbs; upload speed of 20Mbps. Reference policy: Conduit Health Partners Work from Home.​  

Additional Physical Requirements/Hazards -  

Physical Requirements

Manual dexterity (eye/hand coordination) 

Perform shift work 

 Hear alarms/telephone/audio recordings 

Repetitive arm/hand movements 

Finger Dexterity 

Color Vision 

Acuity – far 

Acuity – near 

Skills 

• Inform medical professionals regarding patient conditions and care 
• Assessment of condition via telephone or video 
• ​Attention to detail 
• Critical thinking 
• Communication  
• Teamwork 
• Conflict resolution 
• Active listening 
• Relationship building 
• Agility and adaptability 

Range

• Minimum: $32.36
• Maximum: $51.78

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com