Registered Nurse Liaison I - Acute Physical Rehab

Summary:

Using discretion and independent judgment, the Clinical Liaison serves as the primary liaison to designated health care facilities, maintaining communication and performing on-site patient evaluations. The Clinical Liaison is actively involved in Marketing by one-to-one contacts and professional education. This position does require interaction with adult and geriatric patients. Age-specific experience and/or special training and/or expertise is required to serve this population. The Clinical Liaison shall meet criteria as outlined in the departmental competency shills check list. Involves provision of patient care/service to older adolescent, young adult, adult, and geriatric patients.

Responsibilities:

• Communications
  • Demonstrates positive, informative interaction with ancillary departments, co-workers, and physicians.
  • Demonstrates positive informative interaction with patients and families.
  • Demonstrates positive informative interaction with health care professionals and potential referral sources.
  • Uses effective, proper telephone communication during telemarketing calls, family and patient contact.
  • Serves as a multi-disciplinary resource person for customers while displaying professionalism and maintaining confidentiality.
  • Presents evaluations at daily interdisciplinary admissions team meetings and as needed complete and informative
•  Admission Referrals
  • Initiates most of the Interdisciplinary Admission assessment once the patient is deemed appropriate for admission. 
  • Works in collaboration with the Business Office personnel, ensures all necessary pre-admission paperwork, insurance verifications and other matters are completed prior to admission.
  • Accepts incoming calls and answers questions regarding referrals, if necessary.
  • Receives referrals and arranges evaluations; reviews chart; obtains financial information as necessary from chart.
  • Assesses patient's suitability for hospitalization.
  • Interviews patient and family to gather information and determine special needs.
  • Adheres to admission criteria; presents potential patients for approval at admission screening.
  • Coordinates business and medical information with facility departments prior to patient admission.
  • Coordinates pertinent data with admitting office personnel; interprets relevant facility policies to patient and family (ex. Financial information, patient handbook.)
• Market Contacts
  • Demonstrates flexibility in scheduling daily activities to ensure maximum market penetration of territory.
  • Exhibits at conferences and/or sales/marketing events to inform health care providers and the community of the DHS.
  • Reinforces awareness and understanding of long term acute care and Dubuis Hospital among the medical community and general public.
  • Participates in community activities, promoting the hospital.
  • Identifies customers and makes calls to appropriate referral sources including payer. 
  • Makes daily contacts with area hospitals re: vacancies via fax/phone.
  • Generates monthly report of contacts.
• Market Research
  • Designs and generates reports relative to patient demographics, market share, and significant trends.
  • Conducts marketing research and analysis activities to ensure that the hospital is competitive in the marketplace, on a local, regional, and national basis.
  • Provides data for use in feasibility studies.
  • Provides data for use in strategic and operational planning for Dubuis Health System.
• Other duties as assigned.

Requirements:

Education/Skills

• Graduate of an accredited school of nursing

Experience

• Three to Five years experience in insurance, utilization review or case management preferred.
• Requires the ability to work independently and to prioritize responsibilities; an outgoing personality, assertiveness, the ability to deal with various levels of clients; and effective verbal and written communication skills.

Licenses, Registrations, or Certifications

• Current Texas State RN license
• CPR (American Heart Association)
• CCRN, Rehabilitation Certification or Critical Certification preferred

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time