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Jul 07, 2026

Patient Access Switchboard Operator

Job Description

https://www.vailhealth.org/careers/jobs/patient-access-switchboard-operator/
Overview Application

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

This position operates telephone business systems equipment or switchboards and paging systems to receive and route all incoming, outgoing, and interoffice calls. This role will supply information to callers and record messages and also has responsibility responding to alarm systems.

What you will do:
  1. Operates communication systems, such as telephone, switchboard, intercom, email, or electronic paging.
  2. Consistently ascertains the nature of the call by listening well. Consistently routes calls to their intended destination. Keeps records of individuals that are paged and response times.
  3. Maintains current listing of all department staff telephone numbers, including emergency numbers and on-call staff. Maintains accurate daily call schedule and informs other departments of daily call schedule changes.
  4. Maintains a thorough knowledge of Vail Health policies and procedures regarding all types of alarms.
  5. Acts as an answering service for physicians on the Vail Clinics Medical Staff, as requested.
  6. Assists in placing long distance calls for employees and patients, as requested.
  7. Maintains documentation from medical records and reports for third party vendors, as necessary.
  8. Helps to train and educate new staff. Participates in educational programs and staff meetings.
  9. Manages office supplies and orders supplies, as necessary.
  10. Models the principles of a Just Culture and Organizational Values.
  11. Performs other duties as assigned. Must be HIPAA compliant.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
What you will need:
Experience:
  • Prior switchboard experience, preferred.
  • Experience in healthcare, previous admitting, clerical, customer service, or hospitality, preferred.
License(s):
  • N/A
Certification(s):
  • N/A
Computer / Typing:
  • Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must have working knowledge of the English language, including reading, writing, and speaking English.
Education:
  • Course work in Medical Terminology, preferred.

Pay is based upon relevant education and experience per hour.

Hourly Pay:
$20.67—$24.37 USD

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Vail Health
About Vail Health

        

 

About Vail Health

Vail Health is a dynamic mountain healthcare system that combines the world-class care
you’d see in a big city with a small-town approach. Our history of pioneerism inspires us to
roll up our sleeves in a collaborative and innovative spirit. We take pride in being an
independent healthcare system that has the flexibility to make decisions that directly
impact our communities.
Elevated standards are the cornerstone of our approach. As a pillar of our community, Vail
Health puts as much emphasis on mental health as we do on physical health. We
recognize the value of integrated teamwork to provide the same level of personalized care
we'd give an elite athlete, neighbor, or family member.
Joining Vail Health means becoming part of something greater than yourself. We support
your journey, providing curated benefits that foster your personal and professional growth.
Together, we make a meaningful impact on the lives of our employees, patients, and local
communities.

Expanded Reach & Specialized Services
Vail Health has expanded its reach with care facilities in Avon, Edwards, Eagle, Gypsum,
and Basalt. Our main hospital in Vail offers a wide range of services, including emergency
care, surgery, childbirth, and imaging, all within a modern facility that reflects our
dedication to innovation and excellence.
The Shaw Cancer Center, a premier oncology facility in Edwards, provides comprehensive
cancer care—ranging from radiation and infusion to supportive therapies—set in a serene,
mountain environment.
In 2025, we also opened the Precourt Healing Center, a state-of-the-art Behavioral Health
facility offering both inpatient and outpatient services to meet the growing mental health
needs of our mountain communities with compassionate, integrated care.

 

Why Nurses Choose Vail Health
• Work-Life Balance: Flexible scheduling options, generous paid time off, and the
opportunity to live in one of the most desirable mountain communities in the
country.
• Wellness-Focused Culture: A system-wide commitment to caregiver well-being,
including fitness benefits, mental health support, and a strong culture of gratitude
and recognition.
• Diverse Clinical Opportunities: From surgical services and emergency care to
oncology, behavioral health, family birth center and orthopedics, nurses can gain
experience across a wide range of specialties.
• Professional Growth: Access to continuing education, tuition reimbursement, and
clinical advancement programs that encourage lifelong learning and leadership
development.
• Partnerships with World-Class Providers: The Steadman Clinic and Vail-Summit
Orthopedics & Neurosurgery (VSON)—leaders in sports medicine, orthopedics, and
spinal care.

 

Vail Health Benefits

We’re proud to offer a competitive and comprehensive benefits package that supports the physical, emotional, and financial well-being of our team members. Benefits include:

  • Medical, dental, and vision insurance with multiple plan options
  • Generous paid time off (PTO)
  • Retirement savings plan with employer match- 5% match immediately.
  • Tuition reimbursement and continuing education support
  • Employee wellness program ($1,000 for Full Time employees) and other mental health resources
  • Relocation and housing assistance for eligible roles

 

 

At Vail Health, you're not just taking on a job—you're joining a mission to elevate care in the communities we serve.

Apply Now