Lead Care Coordinator RN - Full-time, Augusta, GA

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Job Summary:

The Care Coordination Team Lead (CC TL) is responsible for development and mentoring of a care coordination team. The CC TL's function is to support the care coordinators and leadership team during the patient's acute hospitalization or in the ambulatory case management program, working with acute, chronic and long-term stages of illness for a defined patient population. The role includes critical patient assessment, transitional care planning, discharge planning, physical and psychosocial assessment, patient advocacy, education of the patient /family and monitoring quality indicators to demonstrate outcomes for the team resulting from the service provided. The CC TL collaborates with interdisciplinary care team to provide a comprehensive assessment of the patient's plan of care, goal/outcome fulfillment and continued care needs.
The CC TL provides hands on support to the team in their assigned area and is the first point of contact for team members. The CC TL may have responsibility for training new hires, overseeing floor / area workflow, and facilitate coverage for staff schedule. Additionally, the CC TL may be required to work on process improvement projects with leaders, as well as, pulling data and metrics based on the team's performance to update dashboards and visual management lanes in the department.

Core Responsibilities and Essential Functions:

Assessment
- Initiates assessment for necessity and appropriateness of health services by the application of established screening criteria. Factors assessed include support system, psychological, functional, socioeconomic, and cultural needs.
- Assesses insurance and coverage issues such as managed care, PPO, HMO, and the identification of preferred providers.
- Identifies issues relating to patient type and/or appropriateness of admission and collaborates with physician/physician advisor for resolution.
- Strong assessment skills Disposition Planning
- Implements discharge planning and provides resource information in a timely and efficient manner.
- Identifies and documents barriers for timely disposition.
- Collaborates with the interdisciplinary care team in developing an appropriate transitional care plan.
- Provides education/counseling to patient/family in understanding, accepting, and following medical recommendations of his/her conditions.
- Understands eligibility processes and criteria for Local, State and Federal resources.
- Responds to referrals from hospital staff, physician offices, community, and family to provide resource information, and education when requested.
- Performs financial needs assessment for patients in need of assistance for follow-up care throughout the continuum.
- Provides follow-up for patients needing post-discharge assistance.
- Helps promote respect of cultural, ethnic, or religious beliefs to assist Care Coordinators develop an appropriate/comprehensive transitional plan to the next level of care.
- Effectively escalate issues to payers and other team members to help resolve delays in discharge related to post-acute authorizations.
- Engage patient, family and/or team members in discharge planning in those events where payor denial is received. Documentation
- Record all assessments completed in the medical record.
- Document chart notes accurately and timely per departmental protocol in EPIC.
- Monitor for compliance of departmental documentation standard work Team Lead Responsibilities
- Oversight, coach, and mentor team utilizing evidence-based care coordination principles.
- Promotes a healthy work environment.
- Assist with department schedules and coverage plans (as required).
- Participate in the interviewing process with departmental leadership of potential team members.
- Provide precepting and education during the orientation process ensuring that new team members understand the care coordination functions and identifies any additional training needs.
- Provide feedback to assist in completing yearly performance evaluations for team.
- Assist in quality/safety and performance improvement activities for the team.
- Assist with ongoing training of new initiatives for the department along with departmental leadership.
- Help facilitate indigent patient contracts

Required Minimum Education:

Bachelor's Degree BSN from an accredited school of nursing Required or
Master's Degree Master Social Work from an accredited school of social work. Required

Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.

• Lic Clinical Social Worker GA or Lic Master Social Worker GA or Master Social Worker or Reg Nurse (Single State) or RN - Multi-state Compact

• Basic Life Support or BLS - Instructor

• Accredited Case Manager-Preferred within 1 Year or Certified Case Manager-Preferred within 1 Yr

Additional License(s) and Certification(s):


Required Minimum Experience:

Minimum 3 years recent Care Coordination experience in a hospital setting. Exposure to multiple medical populations preferred Required

Required Minimum Skills:

Strong interpersonal skills
Excellent verbal and written communication skills
Competency and confidence with crucial conversations in high stress environment.
Ability to organize and guide care coordination team functions, effectively coach, and lead change, perform critical analysis, promote patient/family autonomy and plan/organize efforts effectively for the continuum of care.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.