Edmund Harvey

Participated in the Optimus project for Pratt and Whitney, moving cloud servers and network devices from five data centers to two. Led migration of over 200+ Windows and Linux servers, migrating over 137 applications, including ADEM, SAP, SAP HANA, Documentum, and Teamcenter, ensuring risk mitigation and on-time delivery. Managed a team of 100+ resources, coordinating with C-level stakeholders and technical teams for seamless project execution. Identified, assessed, and mitigated security and compliance risks throughout the project lifecycle. Developed and implemented remediation plans for identified security vulnerabilities and control deficiencies. Used ServiceNow to manage change management and receive control board approval. Developed and maintained living documentation, detailed runbooks, and milestone-based progress tracking. Established training for newly hired project managers for seamless integration for the regions.

Provided and presented weekly status to executive leadership focusing on risk and mitigation strategies. Directed mobile app development projects, ensuring alignment with client needs and AWS cloud best practices. Led daily stand-ups, sprint planning, backlog refinement, and retrospectives, ensuring clear communication, synchronized priorities, and prompt removal of impediments. Monitored resource allocation, risk management, and client satisfaction through surveys and feedback loops. Managed issues through communication and working relationships with all stakeholders, AWS, and the international development team. Ensured a common understanding by setting expectations by the Project Plan to align the stakeholders and team members. Managed AWS teams in construction and meeting requirements for the creation of 10 instances using Terraform for consistency. AWS instances were high-performing and high throughput for mobile application performance. Mentored team members on agile best practices and Scrum principles, which resulted in increased velocity, improved productivity, and enhanced team morale. Rectified challenges such as schedule delays, stakeholder complaints and concerns, and documentation accuracy; utilized ongoing communication, transparency of information dissemination, and document review and corrections processes, respectively, to resolve issues. Responsible for keeping management and key stakeholders well informed on a timely basis on project progress, status, and/or concerns for each assignment.

Managed multiple infrastructure projects, including installation of two small data-centers for Humana’s healthcare acquisitions of ICare. Ensured risk and issue resolution processes were executed effectively, maintaining project scope, timeline, and budget. Oversaw the roles and responsibilities for all ICare business units, establishing Humana’s HIPPA and NIST standards for onboarding new employees. Managed infrastructure programs supporting healthcare acquisitions, including secure onboarding of ICare staff and systems. Applied strong multitasking and stakeholder coordination skills to oversee simultaneous infrastructure and compliance projects. Developed documentation templates and reporting mechanisms to ensure delivery quality and risk mitigation across project phases. Acted as the primary point of contact for all stakeholders involved in security compliance projects, including IT, legal, internal audit, and external auditors. Facilitated and drove decision-making processes related to security compliance, escalating issues to senior management as needed. Created a communication matrix for task confirmation and inquiries. Used communication with business units and SMEs to collect requirements for ICare application needs and closed project phase. Provided and presented weekly status to executive leadership focusing on risk and mitigation strategies. Assisted with developing a template for project plan development to be used in future healthcare acquisitions. Controlled and managed changes by communicating weekly with stakeholders and subject matter experts and holding change management meetings to approve/deny changes. Maintained project plans and schedules and led internal teams on projects and production issues.

Developed and facilitated an enterprise-monitoring plan for over 2000 applications in conjunction with keeping Kaiser Permanente’s mission of service. Managed and collected a portfolio of applications for addition to Kaiser Permanente enterprise monitoring. Collaborated with business units and stakeholders for no interruption of service. Provided and presented weekly status to executive leadership with a focus on risk and mitigation strategies. Managed impediments through communications and working relationships. Managed infrastructure programs supporting healthcare acquisitions, including secure onboarding of ICare staff and systems. Applied strong multitasking and stakeholder coordination skills to oversee simultaneous infrastructure and compliance projects. Developed documentation templates and reporting mechanisms to ensure delivery quality and risk mitigation across project phases. Initiated a comprehensive issue-tracking process that improved communication and issue resolution for cross-functional teams and senior management. Used ServiceNow to manage project processes and milestone completions. Partnered with product owners to prioritize and groom the backlog, define clear acceptance criteria, and align the team’s efforts with business objectives. Established and maintained tools such as Jira and Kanban board to track progress, measure team performance, and drive continuous improvement through data-driven insights. Oversaw the completion of work assignments, made decisions, and aligned team efforts. Audited systems and measured progress utilizing performance management guidelines and expectations across teams. Set goals and provided open feedback and coaching to drive performance improvement. Led and facilitated meetings with business partners and global support teams to help prioritize efforts to improve application and network availability and performance. Researched and implemented new technologies to improve efficiency and end-users’ performance.

Managed all phases of the software development lifecycle (SDLC) for custom solutions with MDM (Mobile Device Management, VMware 4.1 upgrade to VMware 6). Built relationships with business units, stakeholders, and subject matter experts. Developed project plans, schedules, and provided leadership to internal teams on projects and production issues. Conducted gap analyses to identify discrepancies between current security posture and required compliance standards. Translated complex security and compliance requirements into actionable project tasks and deliverables. Oversaw the development and implementation of security policies, procedures, and controls to meet compliance objectives. Developed documentation templates and reporting mechanisms to ensure delivery quality and risk mitigation across project phases. Collaborated with clients, third-party software partners, and internal teams to develop and launch product enhancements that generated additional revenue opportunities. Managed a million-dollar Cisco ISE project for 12 remote sites, installing ICE appliances, updated routers, and switches. Managed project to purchase and install hardware for an upgrade from VMware 4.1 to vSphere 6, 6.1. Facilitated and controlled the on-time completion of multiple infrastructure deployments and data center projects. Projects included cloud migrations, physical to virtual migrations, server upgrades, and firewall/ASA upgrades. (Cloud solutions utilizing the latest VMware ESXi enterprise solution for VM deployments.)

Responsible for a portfolio of products for which the Program Manager is the Subject Matter Expert maintaining current product knowledge with budgets ranging from $500K to $3 million. Proactively identified, analyzed, resolved, and communicated operational issues (e.g., billing, technical, and service) affecting both corporate and field organizations. Monitored the development status of product requirements throughout the product lifecycle process and raised risk and mitigation strategies to leadership. Provided program planning, scheduling, tracking, issue resolution, and vendor/contract management activities.

Managed software and hardware/infrastructure projects and overall infrastructure build-out including project timelines, scope defining, resources/task allocations, project dependencies, and critical path issues throughout the project lifecycle (SDLC) in all East Point police departments and East Point fire stations with budgets of $1 million. Managed the planning, initiation, and execution of network programs and projects in support of new facilities, systems, and data center construction. Led virtual and divisional cross-functional project teams including operations, designers, architects, SMEs, QA, B2B, application experts, and end-users to complete projects. Prepared for gating engagement reviews and quality assurance procedures to progress projects. Effectively communicated relevant project information to executive stakeholders both internal and external. Continually sought opportunities to increase customer satisfaction and deepen client relationships. Provided and presented weekly status to executive leadership with a focus on risk and mitigation strategies. Managed a $1 million project to upgrade the Wi-Fi network in a recreational facility. Monitored the development status of product requirements throughout the product lifecycle process and raised risk and mitigation strategies to leadership.

Managed software and hardware/infrastructure projects and overall infrastructure build including project timelines, scope defining, resources/task allocations, project dependencies, and critical path issues throughout the project lifecycle (SDLC) in the regional installation of offices with budgets of $1 million. Monitored the development status of product requirements throughout the product lifecycle process and raised risk and mitigation strategies to leadership. Managed the construction of 20 local census offices (LCO) technology infrastructure and datacenter. All office build-outs consisted of data center and all equipment: Servers, routers, switches, workstations, printers, etc. Managed resources from hiring to decommission of offices. Performed office manager interviews and made selections based on project needs and requirements. Managed the planning, initiation, and execution of network programs and projects in support of new facilities, systems, and hardware. Led virtual cross-functional project teams including operations, designers, architects, SMEs, QA, and end-users to complete projects.

Worked with emergency operations executive officers to oversee resource management, budgeting, planning, and implementation for annual projects, budgeted at over $8 million. Planned, implemented, and managed the setup of the emergency operations center. Performed analysis, requirement gathering, usability testing, writing documentation (i.e., test plans, test reports), facilitating focus groups, and acting as the liaison between the CDC divisions and EOC management. Developed new ways of thinking and processes to support change management. Managed disaster recovery plan for the emergency operations center. Familiarity with security technologies such as SIEM, IDPS, DLP, IAM, and vulnerability management tools. Used meetings with CDC divisions to gather requirements for EOC usage for a medical crisis, viral outbreaks, or natural disasters. Managed all the SDLC (Software Development Life Cycle) activities from Initiation and Planning, Analysis and Design, Construction and System Test, and User Test and Implementation, using SDLC project guidelines. Developed long-term capacity cost plans for large-scale IT infrastructure including estimates for SAN storage, VMware upgrades, and disaster recovery solutions. Provided project estimates, SOW (Statement of Work), WBS (Work Breakdown Structure), and project timeline documents. Managed EOC printing Portfolio, including overseeing collaboration efforts with multiple vendors including ATT, IBM, Ricoh, etc. Planned, implemented, and resourced move of 1000 plus EOC devices and VOIP phones using 10 resources successfully within budget, on time, and with a customer satisfaction rating of 98%.

Provided day-to-day technical support to employees for network infrastructure and internal software and hardware. Installed, configured, and conducted troubleshooting for desktop systems, workstations, servers, and network issues. Maintained passwords, data integrity, and file system security for a desktop environment. Communicated highly technical information to non-technical personnel. Recommended hardware and software solutions as needed, including new acquisitions and upgrades. Served as the single point of contact to coordinate between user and business groups to infrastructure teams. Provided support level based on Service Level Agreement standards. Provided maintenance of LAN/WAN and LAN/WAN-related components; performed and upgraded server and workstation connection, configuration, integration, and testing; provided support for desktop workstations, network fileservers, remote access server, tape backup servers, communications gateways, and other processors. Responsible for ensuring work processes and procedures worked effectively and efficiently using state-wide methodologies and standards. Responsible for network performance, network traffic analysis, capacity planning, monitoring, and reporting network throughput via Cisco management, Net Cool, HP Open view, and Cisco Works. Installed and managed the implementations, and configurations for WAN utilizing Cisco VPN and wireless technology. (Cisco, 3Com, Nortel) Administered a multi-server Novell Netware Network/Microsoft Windows environment and managed a Netware Directory Services (NDS)/Active Directory platform.