Dartmouth Health
Manchester, NH, USA
46554942
Overview Manages patient assignments and flow within clinic. Provides oversight of patient care to support patient and staff needs. Serves as a lead, clinical resource, role model, and extension of management to uphold institutional priorities, policies and practices. Assists in covering all regular and off shifts to include evenings, weekends, and holidays. Responsibilities
Assigns staff to patients per current clinic workload. Considers acuity, staff experience and competency, learning needs and patient acuity/complexity when considering assignments.
Participates in performance management of staff members to include coaching, preparation of performance evaluations, and the performance management process. Initiates disciplinary action as appropriate.
Addresses conflicts as they may arise. Assists/mediates to maintain smooth operations of the clinic.
Performs service recovery to promote patient and employee retention.
Facilitate orientation and...