Full time, Full Time
MUSC Health
SC
Job Description Summary The Registered Nurse, Phone Triage for the Access Center reports to the Patient Access Center RN Coordinator. Under general supervision, the RN II provides individualized, goal directed patient care to families and patients at the competent level utilizing the principles and practices of the nursing process; delivers safe and effective care and interacts with other members of the health care team to achieve desired results and outcomes. Functions as a cohesive member of the Call Center team facilitating patient care and treatment through telephone and electronic encounters. The duties include but are not limited to: respond to callers health information inquires (via telephone and internet) and facilitate referrals; provide verbal/printed health information; provide nursing triage for all ages of patients using established guidelines and direct callers to the most appropriate level of care. Demonstrates excellent customer service skills and behaviors....