Assoc Dir. 24/7 Recognition

R0275474

Job Objective:

Plans, organizes, coordinates, and executes all functions and activities associated with the 24/7 Recognition Program, requiring open, frequent, and responsive communication to meet 24/7 donor needs. Acts as the key point of contact within the healthcare system for program donors, ensuring timely access to a variety of healthcare programs and services in gratitude for their contributions.

Job Description:

Education:

Required: Bachelor’s degree in Nursing or Master’s degree in Nursing required if hired into position after October 1, 2023

Licensure/Certification:

Required: California Registered Nurse (RN) License; American Heart Association BLS

Experience:

Required: Five (5) years of recent patient care experience
Preferred: Cumulative patient care experience in a variety of care delivery settings (acute, ambulatory, case management, etc)

Essential Responsibilities:

• Demonstrates compliance with the Code of Conduct and compliance policies, taking action to resolve compliance questions or concerns and report suspected violations.
• Collaborates with
• Assists with and is accountable for coordinating safe, high-quality patient care; integrates services and prescribed treatments among the hospital system's different programs, service sites, departments, and physicians in a manner that is valued and acceptable to all stakeholders, especially
• Collaborates with
• Facilitates
• Adheres to health system scripting and seeks assistance when unclear.
• Recognizes appropriate and opportune moments to capture and relay vital information to The Foundation to support philanthropic activities and member retention.
• Ensures physician orders to initiate treatments and scheduling are available and viable; judiciously intervenes or connects with physicians to rectify issues.
• Intervenes appropriately to reduce anxiety and enhance patients' ability to follow through with appointments and prescribed care.
• Communicates and bridges knowledge gaps, utilizing teachable moments to provide up-to-date medical information on diagnostic testing and planned treatments; wisely recognizes when a member’s need for information or support is beyond personal knowledge and facilitates timely contact with the appropriate entity.
• Escorts
• , to support safety. Remains with patients as requested and proactively orchestrates or takes additional customer service measures as appropriate to ensure a high-quality patient experience.
• Recognizes potentially critical situations and takes action to minimize adverse outcomes.
• Integrates with the Emergency Department (ED) team and acts as an adjunct caregiver to facilitate quality care. Monitors treatment activities, tests, and medication orders while advocating to support timeliness. May assist, in close collaboration and with permission from the primary assigned ED nurse, with the delivery of general nursing care to improve the patient experience (excluding assessments and medications). Takes action to begin work on referrals or prescribed follow-up measures upon discharge.
• Collaborates with in-patient staff to facilitate a smooth hospital admission and stays with the patient throughout the admission process as appropriate. Assures that the patient will follow up on their care daily.
• Conveys through actions and communication an appreciation for the central role
• Shares knowledge and acts as a professional resource to colleagues and other members of the healthcare team. Trains, orients, coaches, and positively supports new hires to ensure confident, seamless integration into the department, boosting new team members' ability to uphold safety, care quality, and outstanding customer service.
• Embraces change and continuously demonstrates a commitment to utilizing evidence-based practice.
• Seeks opportunities to support and uplift department morale.
• Promotes a positive department image when interfacing with health system staff and professionals and either personally takes action to address issues or immediately informs and engages
• Involves appropriate line managers in service recovery as necessary.
• Provides patients with information on how to contact
• Assists other team members when necessary.
• Performs other duties as assigned.

Essential Skils:

• Ability to adapt quickly to changing priorities and unexpected situations
• Ability to work autonomously and exercise creative critical thinking and ethical problem solving
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Planning and organizing skills
• Ability to organize information or data to facilitate easy retrieval and use
• Sound clinical nursing knowledge/expertise