LVN-24/7 Recognition

R0273268

Job Objective:

Collaborates with department leadership and staff, as well as 24/7 donors/family, physicians, specialists and ancillary staff in the planning, organizing, coordinating, and executing of specified 24/7 Recognition program activities. Areas of practice are highly multidisciplinary and multi-faceted; timely, open, frequent, and closed loop communication are consistently required to meet 24/7 donor needs. The 24/7 LVN serves in an adjunct, supportive role to Registered Nurses within the 24/7 Recognition program, to ensure efficient access to a variety of health care programs and services in gratitude for donor contributions, which are crucial to the financial viability of Eisenhower Health.

Job Description:

Education:

Required: Graduate of an accredited Licensed Vocation Nurse Program

Licensure/Certification:

Required: CA LVN license, American Heart Association BLS
Preferred: IV and/or Phlebotomy Certified

Experience:

Required: Five (5) years of recent patient care experience

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Assists with the coordination of safe, high-quality patient care; integrates services and prescribed treatment among the hospital system’s different programs, service sites, departments and physicians in a manner that is valued and acceptable to all stake holders, especially
• Tightly collaborates with
• Facilitates
• Adheres to health-system scripting; seeks assistance if unclear.
• Recognizes appropriate and opportune moments to capture/relay vital information to
• Ensures physician orders to initiate treatments and scheduling are available and viable; judiciously intervenes/connects with physicians and
• Intervenes appropriately to reduce anxiety and enhance patients’ ability to follow-through with appointments and prescribed care.
• Involves
• Escorts
• to support safety. Remains with patients as requested and pro-actively orchestrates or takes additional customer service measures and actions as appropriate, to ensure a high-quality patient experience.
• Recognizes potentially critical situations and takes action to minimize adverse outcomes.
• Conveys through action and communication, an appreciation for the central role
• Shares knowledge and acts as a professional resource to colleagues and other members of the healthcare team. Trains, orients, coaches, and positively supports new hires to ensure confident, seamless integration into the department and boosts new team members’ ability to uphold safety, care quality, and outstanding customer service.
• Embraces change and continuously demonstrates a commitment to utilize evidence-based practice.
• Actively seeks opportunities to support/up-lift department morale.
• Earnestly promotes a positive department image when interfacing with health system staff/ professionals, and either personally takes action to address issues and/or immediately informs and engages
• Involves appropriate line managers in service recovery as necessary.
• Provides patients with information on how to contact
• Treats all patients, staff, physicians, volunteers, and visitors with kindness, empathy, dignity, and respect.
• Eagerly and routinely employs critical thinking, and/or collaborates with
• Assists other team members when necessary.

Essential Skils:

• Exceptional written, verbal, and interpersonal/emotional intelligence skills
• Superior customer service skills
• High resilience in response to elevated job performance pressures/demands
• Ability to adapt quickly and respond positively to fluid circumstances to enhance relationships with 24/7 members or elevate service and maximize the opportunity
• Strong organizational and prioritization skills
• Ability to work autonomously where appropriate, and exercise creative critical thinking and ethical problem solving
• Sound clinical acumen for scope of practice