UCLA Health and David Geffen School of Medicine
Santa Monica, CA, USA
Responsibilities Reporting to the Clinical Director, the Administrative Nurse is responsible for administration, operations, and personnel management for the Family Health Center. This position provides oversight for all aspects of daily operations and ensures standard operating procedures are established and followed. S/he will directly supervise approximately 23 full-time staff employees, consisting of medical assistants, vocational nurses, and administrative and clerical staff. Additionally, the AN III is responsible for space management, safety reporting, front-end revenue cycle management, resource management, billing and coding, scheduling, performance improvement, and customer service. S/he participates in quality improvement and patient safety initiatives and performs other nursing oversight duties as required. About the Clinic: The UCLA Family Health Center is located in Santa Monica, California. As Family Medicine is a breadth specialty, patients of all ages are served. In addition to Family Medicine and acute care services, other service lines include: Addiction Medicine, Behavioral Health, Palliative Medicine, Primary Care Sports Medicine and Psychiatry. This site serves as a primary learning center for 38 Family Medicine residents and Addiction Medicine fellows. Other trainees on site include Primary Care Sports Medicine and Palliative Medicine fellows. Qualifications Graduate from an accredited nursing school. BSN or MSN required. Current CA RN License. BLS required. Demonstrated skill in managing a multi-function staff covered by diverse personnel policies and collective bargaining units, including assessing and developing staffing needs and plans. Demonstrated supervisory skills, including hiring, training, evaluating performance, initiating corrective action, delegating responsibility, and organizing workflow to accomplish established objectives. Ability to interact diplomatically and empathetically with a patient population with a wide variation in health literacy. Demonstrated ability to write analytical and administrative reports and correspondence which are clear, concise, logical, and appropriate for a variety of audiences. Demonstrated ability to establish and maintain effective working relationships and to communicate effectively with physicians, health care professionals, staff, administrators, and the public in a variety of complex, sometimes sensitive issues. Excellent analytical, decision-making, and problem-solving skills to find creative solutions to solve various administrative problems that arise in healthcare. Skill in conflict-resolution and defusing difficult situations. Skill in negotiating; exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions. Demonstrated computer skills to develop financial and administrative reporting systems for cost control and financial planning and analysis; recommend hardware and software purchases; trouble-shoot hardware and software problems. Skill with utilizing Microsoft programs such as Excel, Word, and PowerPoint. Working knowledge of cash handling procedures. Working knowledge of front-end revenue cycle management to include preregistration, registration, electronic insurance verification, co-payments, charge capture and basic coding. Working knowledge of medical insurance plans, sponsored programs such as MediCal, HMO, PPO, third party payers, etc., authorizations and eligibility requirements and regulations. Ability to respond to a rapid response and follow responding to emergency protocols. Ability to be flexible with working hours given adequate notice and ability to work weekends. Knowledge of Title 22, The Joint Commission (TJC), California Dept. of Public Health (CDPH) for CLIA and Waste Management, Child Health and Disability Program (CHDP), Title X Family PACT, California Department Health Services, Dept. of Managed Care and Center for Medicare and Medicaid Services (CMS) Preferred Qualifications: Green belt in LEAN Six Sigma. Experience in facilitating healthcare related performance improvement plan (PI). UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.