Eskenazi Health Indianapolis, IN, USA
Division: Eskenazi Health Sub-Division: FQHC Req ID: 3087 Schedule : Full Time Shift : Varied Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis. JOB SUMMARY: The Team Captain, RN is the nurse responsible for the overall care of patients assigned to their team’s providers. This includes risk assessment and coordination of care for high risk patients, tracking quality metrics, delivering elements of patient education, and serving as the principal point of contact for patients and other care providers outside of face-to-face appointments. The Team Captain supervises and directs the activities of team nurses and support staff. ESSENTIAL JOB FUNCTIONS: Customer Service: Delivers courteous, sincere, and sensitive customer service. Models Eskenazi Health Values Timely in responding to patient/family and other team member needs and requests. Resourceful; solves problems for patients, families and staff. Leadership: Engages with transformational leadership that commits people to action. Actively supports the Eskenazi Health Mission Innovates, takes risks and experiments to improve outcomes Inspires a shared vision and enlists the support of others Enables colleagues to act through teamwork, encouragement and empowerment. Models professionalism and dedication; sets an example for others to follow. Recognizes others; celebrates team/staff accomplishments, mentors team members Manages timelines/deadlines of team projects and site projects as assigned. Signs off on staff competencies. Participates in interview process and evaluations for clinical positions. Delegation: Assigns team members role-appropriate responsibility and authority. Assists team members in professional growth by delegating tasks that are in alignment with their scope of practice and competence level. Holds staff members accountable for completing the tasks assigned to them. Conflict Resolution: Recognizes conflict and addresses it early; monitors body language and subtle cues. An active listener to the patient, family, and staff member in conflict. Remains calm in a conflict situation Works to seek a solution that is good for both parties to the conflict. Financial Accountability/Stewardship: Promotes the effective stewardship of resources. Assists site management in meeting budget targets Promotes practice growth through attracting and retaining new patients Assures adequate resources are available and are used efficiently. Teamwork: Leads the patient care team to achieve excellence in patient care. To facilitate team care, The Team Captain sits in the common area with the physicians and other clinical support staff assigned to her/his team. In cooperation with the Triage Nurse Captain, ensures requests for medication refills, test results, and other patient concerns are completed the same day. Ensures that all test results are reviewed daily and distributed appropriately for communication to patients Works patient panels to meet quality metrics by outreaching to patients who need disease- or age-specific screening and testing. Works with team providers and team members to provide patient education regarding diagnoses, medications, and wellness and self-management skills. In conjunction with other nurses and medical assistants on the team, provides nurse visits for patients assigned to the team, and ensures that team members provide care within their scope of practice. Assists site management in community outreach efforts at health fair events. Initiative & Growth: Develops goals for professional growth of self and team members. Assumes responsibility and accountability for his/her actions. Demonstrates a self-directed work effort aligned with team goals. Ensures that staff members have appropriate training and qualifications for the patient assignment. Complete Eskenazi Institute for Leadership training within 18 months of assignment. Works collaboratively with Population Health Coordinators in the care and care management of patients and their families. Networks with other nurses and team captains to maintain current knowledge of issues and concerns. Technical Skill: Demonstrates clinical nursing competence, understanding of job expectations and compliance with organizational policies and procedures. Accountable for the safety and care of the patients/families within the team’s panel. Assures that regulatory requirements are met. Functions as a resource to the team and others within the health center and EHC. Knowledgeable about the patients assigned to the team’s panel; alert to potential admissions, patient/family needs for equipment in the home, therapies, referrals or procedures. Uses critical thinking skills in the care of the patients/families and to resolve issues within the team. ASSOCIATED JOB DUTIES: Required to conduct most duties in the immediate team location Required to conduct Team Case Conferences at least two hours each week Must participate in daily team huddles Performs other job related duties as assigned. JOB REQUIREMENTS: Registered Nurse required; with current license to practice in the State of Indiana LPN to RN –2 years LPN experience required RN –1 year RN experience required. One year previous leadership experience strongly preferred BSN preferred KNOWLEDGE , S KILLS, & ABILITIES: Fully proficient verbal and written communication skills. High degree of emotional intelligence; self-awareness, self-regulation, motivation, empathy and social skills. High levels of accuracy, productivity and good judgment required in developing and maintaining a positive public and community image. Detail oriented, solid organizational ability Superior customer relations abilities Ability to work independently, devise own work patterns and prioritize tasks Capable of handling multiple tasks and projects concurrently Demonstrates excellent writing skills, creative excellent listening/interviewing skills, sound project and management skills Advanced computer skills required, including Microsoft Word, Excel, and Outlook Creative, innovative; utilizes the Plan-Do-Check-Act methodology to drive continuous improvement Utilizes age-, education- and socially-appropriate communication skills Skills in interpersonal relations, conflict resolution, education, community & organizational development. Ability to analyze complex situations and perform effective problem-solving functions. Knowledge of human behavior, social environment and agency resources Works effectively with a wide variety of professionals, patients and their families. Ability to analyze and interpret data, prepare necessary reports and make recommendations. RESPONSIBILITY: Maintains patient and family confidentiality Maintains protected health information in accordance with HIPAA privacy guidelines and regulations Maintains confidentiality of information: departmental, health center, and administrative JUDGMENT: Employee may work independently under the general direction of their leader SPECIAL EFFORT REQUIRED: Good organizational skills and attention to detail Effective decision-making capabilities and sound judgment Able to interpret policies and procedures Work effectively and diplomatically with a wide variety of people while maintaining a positive attitude Working in high stress situations, high levels of accuracy/productivity/discretion required. Provide the highest level of customer service at all times Flexible and able to adjust well to changing priorities and interruptions Able to lift and carry equipment of up to 25 lbs. Mobility required for extensive walking, standing and reaching WORKING ENVIRONMENT: Patient care areas, clinics, nursing offices. May be required to attend meetings or perform work remote from clinic or hospital campus. Clinical office environment Sitting and/or standing for prolonged periods of time Squatting, kneeling, lifting, bending and/or reaching above shoulder level Assisting/lifting or transporting patients Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.
Jan 21, 2020