Dec 06, 2022

Patient Financial Counseling Representative - Full Time

  • UMC Health System
  • United States

Job Description

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.

Job Description Summary

General Job / Performance Information

Monday - Friday 8:00 am - 5:00pm

*Bilingual Preferred*

Education and Experience

High school graduate with minimum 1-2 years in a social service or business office atmosphere with interviewing experience and preferably county, state and federal health care program knowledge.

Environmental / Working Conditions

This position is subject to inside environmental conditions; protection from weather conditions, not necessarily from temperature changes.

Interaction with Other Departments and Other Relationships

This position has verbal and written interaction with fellow employees in various departments within the facility and also other agencies outside of the facility.

Job Description

This position is responsible for assisting and the follow up of patients that are seeking financial health care assistance through the Hospital Medical Indigent Program or other funding programs. Conduct face to face or phone interviews with patients to make eligibility determination and advice of potential eligibility status. Serve as direct contact / referral agent to proper counselor or agency for potential funding. This job requires interaction with admission staff, physicians, nurses, administration and various other departments and agencies. Documentation in various areas of IDX is required. This position is responsible for a work list in IDX that requires daily follow-up and completion. Counselors in the FAO are also required to do the following: Financially screen patients and educate on historical visit balances, payments and budget plans. Request and post deposits in IDX and keep batches and cash drawer balanced at all times. Set-up pre-admit visits in IDX and look up charges for various procedures.


Physical Capabilities

Occasionally exerts up to 20 pounds of force and or frequently exert a small amount of force to lift, carry , push, pull and move objects. Work involves sitting most of the time, but may also involve walking or standing for brief periods of time.

Skills and Abilities

Must be able to conduct timely, impartial and accurate interviews. This position requires timely and accurate documentation in IDX. Must have knowledge of hospital office practices and procedures. Be able to interpret program policies and regulations accurately and implement them accordingly. Possess ability to work with hospital based computer system.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.