Jan 19, 2023

EMTC Discharge Clinical Program Coordinator - Emergency Medicine and Trauma Center

  • Children's National Hospital
  • Washington, DC, USA
Emergency Services

Job Description

EMTC Discharge Clinical Program Coordinator - Emergency Medicine and Trauma Center - (220002LL) Description   The EMTC Discharge Clinical Program Coordinator will successfully complete the hospital and nursing orientation at CNMC. Will coordinate nursing care and services for patients and family members in specific healthcare specialty encounters by telephonic, electronic, in person, and/or by mail. Will consult with physicians, and other healthcare providers to resolve health concerns.  The EMTC Discharge Clinical Program Coordinator will focus on building EMTC Telemedicine services for patients to complete discharge follow up.   Emergency Medicine and Trauma Services (EMTC) is a tertiary care, Level 1 trauma center located on the first floor of the Sheikh Zayed Campus on Michigan Ave NW. The EMTC-Sheikh Zayed Campus is comprised of six distinct patient care areas: 1. 36 ED patient rooms 2. Two Code Rooms (4 beds) 3. 4 bed area designed for psychiatric patients 4. 18 decontamination showers with ability to utilize psychiatric area for Decontamination Zone. 5. 6-bed Rapid Treatment Unit (RTU)   The Satellite Pediatric Emergency Department is located at the United Medical Center on Southern Ave SE and operates 24 hours per day and 7 days per week. The ED at UMC has 16 beds, including a Crisis Room and a room designed for psychiatric care. Patient and Family services are provided under a collaborative, shared leadership model. Organizationally the EMTC reports to the Chief Nursing Officer, Vice President of Nursing and operates within a multidisciplinary leadership team.   1. The Chiefs of the Division of Emergency Medicine provide overall medical leadership at both locations. A Medical Director for each campus oversees day to day operations and physician activities. Associate and Assistant Directors report to the Division Chiefs. The Director of Trauma & Burn Services collaborates with the Division Chiefs to assure appropriate care of trauma patients.   2. The Director for Nursing leads the nursing component of the leadership team and works collaboratively with the Division Chiefs and Medical Directors for oversight of EMTC operations and the shared leadership process at both sites. The UMC campus has a Nurse Manager; the SZ campus has a Nurse Manager who are responsible for day to day operations and work collaboratively with the Medical Directors to lead operations and performance improvement initiatives. Other members of the leadership team include Clinical Instructors, Clinical Educators, Shift Coordinators, Lead ED Technician, Clinical Program Coordinator for EMS and Base Station Coordinator, Psychiatry Clinical Program Coordinator, Program Coordinator, Finance and Quality Outcomes Coordinator.   Medical services are provided in this teaching environment under the supervision of board- certified emergency physicians and Registered Nurses consistent with the Standards of Emergency Nursing Practice. The team works collaboratively with other departments that impact EMTC operations. ED patients are registered by Registration/Patient Access/Admission staff who report to the Director of Business Operations.   The EMTC provides medical screening and emergency care to over 120,000 patients and families annually with a wide range of problems. Presenting conditions are triaged and assigned to the appropriate treatment area utilizing the Emergency Severity Index (ESI) tool, which takes into account patient acuity and resources needed for management. Presenting conditions range from mild to life-threatening. Mild to moderate conditions include common pediatric conditions such as: common colds, rashes, strep throat, upper respiratory conditions, lacerations, otitis media, strains and sprains, etc. More complex to life threatening conditions include child abuse/neglect, sexual assault, behavioral emergencies, meningitis, sepsis, burns, acute medical, surgical and trauma conditions, anaphylaxis, respiratory and cardiac arrest. The EMTC can provide emergency stabilization and treatment of adults and arrange for transfer to the appropriate treatment site after medical screening and initial interventions. Medical screening exams and stabilization of any actual or potential life threatening conditions is provided regardless of age, race, sex, gender, color, ethnicity, national origin or ability to pay for services. The EMTC is able to increase resources as needed to meet large influxes of patients (medical alert, trauma state or phased response). All nursing practice is based on the legal scope of practice, national and specialty nursing standards, CNMC Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses to be responsible and accountable for their own practice. CNMC support the development of RN relationships within the community, specifically those relationships associated with the health and well being of the community at large. Responsible to lead the activities of the patient care delivery team for specific patient population. Provide continuous accountability to assess, plan, implement and evaluate clinical care and ensure that continuity of care is maintained.   Qualifications   Minimum Education BSN (Required) Minimum Work Experience 5 years Nursing experience. Minimum of one year recent pediatric experience in a comparable setting. Minimum of 1 year of demonstrated nursing leadership experience for example as a charge nurse, educator, preceptor, council chair /member advancement on the clinical ladder or comparable positions. (Required) Functional Accountabilities Professional Practice Participate in/support Shared Nursing Leadership. Contribute to the sustainability and advancement of nursing excellence which translates into on-going Magnet designation. Participate, contribute to internal/external committees, professional organizations, community activities. Accountable to support/participate in the Division of Nursing’s performance improvement process. Identify ,define ,and report on measures consistent with Nurse Sensitive Indicators (NSIs) for Ambulatory Nursing Practice. Integrate evidence-based practice and research into practice. Assist physicians and other professional providers to maintain appropriate cost and desired patient outcomes. Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Patient Family- Centered Care Plan to consult and collaborate with patients, families physicians, nurse practitioners, physician assistants and other professional colleagues; involve patients and families in shared decision making; advocate for patient and family; accessing relevant health services. Responsible and having the authority and accountability for clinical care for specific patient population and area workflow; develop pertinent goals based on patient response to illness, health promotion and program expected outcomes; implement suitable, evidence-based nursing interventions; provide careful and complete documentation of care provided. Use the nursing process in the clinic setting and in tele-health services to assess patient problems and concerns; critically analyze and integrate subjective and objective data. Provide health education based on the patient /family learning preferences throughout a patient’s disease trajectory or health promotion; utilize expertise in cultural competency to enhance relationships, processes, and outcomes for patients/families. Engage opportunities to act in the best interest of the patient/family, building trust and confidence, while upholding moral and legal standards of due care. Coordinate mechanisms across systems, institutions, and community to provide continuity of care for wellness needs or health concerns; direct and participate in the development of patient care policies and protocols in order to advise and guide practice. Resources and Work Environment Establish and maintain medical equipment and supplies, include a plan to promote safe and effective use of equipment. Ensure regulatory requirements are met and area is in a constant state of readiness in area of practice; keep update on the application of health informatics systems such as diagnosis and treatment technology linked to patient care. Apply knowledge of operations, financial principles, and resources to ensure quality and appropriate care services are delivered in a cost effective and safe manner. Responsible to enhance knowledge, skills and abilities in areas in clinical, legal, regulatory and cultural competence associated with patient population and community relevant care. Employ critical attributes of effective collaboration to create, promote, and maintain an environment that supports successful partnership and high performance team outcomes. Partners for Excellence Facilitate interdisciplinary patient care rounds/conferences to review treatment goals and optimize outcomes. Ensure time, schedule and alternate coverage accuracy in meeting patients/families care and personal needs; participate in cross coverage of other areas providing clinical care when the special needs arise. Direct the flow of patients and staff to assure patients are adequately managed and the care environment is running smoothly. Work in collaboration with professional staff including RNs, LPNs, PCTs and other unlicensed assistive personnel as manifested in the state practice act/guidelines and CNMC job descriptions. Communicate and escalate clinical/administrative issues as appropriate to levels of individuals assigned for resolution. Participate in the peer review for staff. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance   Primary Location: District of Columbia-Washington Work Locations: Sheikh Zayed Campus 111 Michigan Avenue  Washington 20010 Job: Nursing Organization: COE Hospital-Based Specliaties Shift: Variable Work Schedule: off shift and weekends as needed Job Posting: Aug 31, 2022, 11:19:49 AM