May 16, 2022

Director (RN) Acute Care Services 2021-100089

  • Novant Health
  • Charlotte, NC, USA
General Nursing

Job Description


Novant Health is seeking a Director of Nursing, to serve as a leader of the healthcare team in the following inpatient units: Med-Surg, Oncology, Hospice and Dialysis which will be designing and shaping the preferred future of nursing and patient care services. This position wil be responsible for 170 inpatient beds and managing 300 employees.

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. Provides leadership in the use of methods and processes for developing and achieving the Medical Center’s plan for providing patient care consistent with the health system’s mission, vision, values and strategic plan.

Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".


  • Education: Graduate Degree Required; Masters degree preferred.
  • Experience: Minimum of three (3) years successful supervisory/management experience required.
  • Licensure/Certification/Registration: Current RN licensure in appropriate state required.
  • Additional Skills Required: Ability to successfully complete generic and department specific competency assessment. Current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; understanding of customer needs and expectations and knowledge for improvement to exceed customer expectations.


  • General Management: Directs and evaluates any and all management operations related to: Movement of patients from Admission to Discharge. Reviews results and recommends actions in coordination with corporate goals. Presents to leadership outcomes and plan for continued growth and improvement. Exercises extreme discretion in review of all records and information to ensure confidentiality of all matters. Participates with leaders from the Governing Body, Senior Leadership, Medical Staff and clinical areas in health system’s decision-making structures and processes. Participates in developing and implementing the system’s plan for providing patient care consistent with the system’s mission, goals, values and strategic plan. Participates with leaders from the governing body, senior leadership, medical staff and clinical areas in planning, promoting and conducting organization-wide performance assessment and improvement activities.
  • Leadership: Acts with honesty and integrity with employees and customers, showing and speaking with respect for the rights of others, human dignity, local culture and Novant’s mission, vision, and values. Assures staff competency. Seeks input of staff in decision making. Facilitates decision making within the area of responsibility. Effectively balances authority of office, knowledge, and personality/persuasive power in executing role. Trusts others to act when aim is shared and appropriate. Acts with confidence. Demonstrate skillful leadership, defined by: leading and participating in teams, coaching and mentoring of direct reports, timely and appropriate conflict resolution, effective and timely communications, timely decision making as evidenced by positive performance evaluation feedback from stakeholders (peers, staff, financial staff) in these areas. Participates effectively with the Administrative Team as evidenced by active involvement, timely preparation and follow-up and honest, open communication. Serves as a positive role model as evidenced by professional demeanor, skillful written and oral communications, reinforcement of strong customer service to staff and ethical judgment in problem solving. Participates in activities outside the facility which promote / provide community benefit as well as provide increased exposure for Hospital. Pursues continuing and / or formal education and maintains professional affiliations to further career development and understanding of the health care / business environment as evidenced by completed education and seminar hours and professional group participation.
  • Business Acumen: Demonstrates ability to see the organization as a whole, recognizing the interdependence and connection between and among its various systems and processes. Thinks upstream and downstream. Anticipates and prepares for the future. Accepts minor set-backs in pursuing goals. Implements organizational policy and procedure. Delegates responsibility for completion of the departments’ core activities. Develops solid business plans for capital projects. Provides project/process consultation to staff.
  • Clinical Oversight and Quality Improvement: Stabilizes and continually improves the core processes of the area of responsibility. Assures quality is monitored and opportunities for improvement are identified, tested, and implemented as appropriate. Manages the interdependence of processes both within and external to the department. Communicates the status of core processes of the area of responsibility and the system. Judges successes on qualitative as well as quantitative measures. Develops organization wide patient care programs, policies and procedures that describe how patients’ nursing care needs or patient populations receiving nursing care are assessed, evaluated and met. Develops and implement the organization’s plans for providing nursing care to those patients requiring nursing care; Participates with governing body, management , medical staff and clinical leaders in the organization's decision-making structures and processes. Implements an effective, ongoing program to measure, assess and improve the quality of nursing care delivered to patients.
  • Human Resources and Organizational Development: Provides ongoing and annual feedback on performance, including improvement plans. Coaches staff in developing plan to achieve personal career goals. Provides education and training to staff. Assures the process for job posting, interview and selection complies with corporate policy and procedure. Demonstrates skill development in interviews / selection process and team building, understanding of budgeting, staffing / scheduling, payroll and purchasing processes. Plans and provides for technical and human resource needs. Demonstrates development of staff as evidenced by continual improvement at department level with: orientation and mandatory education attendance, customer satisfaction ratings, budgetary performance and ownership / leadership of strategic changes.
  • Financial and Resource Management: Accountable for budget development and performance in area of responsibility. Assesses need and submits requests for capital expenditures. Demonstrate planning and application of financial resources consistent with the mission, vision, and strategic plan of the organization as evidences by a positive trend in standard financial measurements (budgetary parameters) or justification of variances. Demonstrate planning and application of human resources consistent with the mission, vision and strategic plan of the organization as evidenced by consistent excellence in customer satisfaction level.
  • Goal Execution and Achievement: Develops and obtains approval of annual goals based on strategic initiatives. Guides and directs staff to implement actions which achieve goals.