Outpatient Coordinator - Division of Urology - Children's Surgical Associates
The Children's Hospital of Philadelphia
Philadelphia, PA, USA
This role is responsible for receiving incoming calls, scheduling outpatient appointments, insurance verification, referral/authorization/pre-certification work, checking-out patients during office hours and making follow up appointments.
Appropriately schedules outpatient appointments – ensuring correct provider, location and visit type are selected. Creates referral shells and attaches coverages to the appointments.
Assist with patient flow and address clinic delays, inform families of delays
Completes accurate registration, verifying current insurance information, correcting discrepancies, discussing any financial obligations patient may be responsible for (i.e. co-pay, co-insurance, etc.)
Collaborate with divisions/clinics to prepare patients for their visit.
Checks out patients at the end of their visit – schedules follow up appointments, collects co-pays (if required) and assists families with appointments for follow up tests if required.
Answers phones and accurately enters phone messages into EPIC when appropriate.
Support and provide superior service via all points of contact while maintaining department quality and production standards:
Collaborates to deliver a seamless, exceptional patient experience in all interactions.
Consistently uses appropriate decision making and exercises judgement at all touch points.
Follows guidelines of schedule adherence
Embraces a culture of customer-centric behavior and focus.
Responds to inbound interactions utilizing the EMR to schedule and confirm patient appointments, complete patient registration:
Ensures compliance with all divisional policies and procedures when scheduling appointments.
Offers and activates patient portal accounts and communication options, including answering questions and resolving any user issues.
Consistently offers wait list as an option when appropriate and utilizes wait lists to fill appointment slots.
Timely follow up to external requests coming from TRY-CHOP and EPIC work queues for expedited appointment requests, consult requests, and IP follow up appointments.
Required Education and Experience
Required Education: High School Diploma / GED
Required Experience: One (1) year of experience in healthcare, patient registration, physician billing or medical records.
Preferred Education, Experience & Cert/Lic
Preferred Experience: Three (3) years of experience in healthcare, patient registration, physician billing or medical records.
Additional Technical Requirements
Intermediate proficiency with Electronic Medical Records.
Basic proficiency with office software (Microsoft Office) including word processing, and spreadsheet software (Word, Excel)
Intermediate knowledge of medical insurances, copay collection, referral procedures, medical terminology and ICD10.
Strong verbal and written communications skills
Strong customer service skills
Ability to collaborate with stakeholders at all levels
About The Children's Hospital of Philadelphia
Your Career at Children’s Hospital of Philadelphia
At Children's Hospital of Philadelphia (CHOP), we help children grow and thrive — and we offer these same opportunities to the professionals who make up our team. CHOP is a unique work environment, with exceptional team members, supportive managers and state-of-the-art training. Our employees are all empowered to realize their well-defined goals, because we believe everyone makes a difference — it’s the very foundation on which our hospital is built.
Since 1855, CHOP has been the birthplace of many dramatic firsts in pediatric medicine. As the nation's first hospital devoted exclusively to caring for children, CHOP has fostered medical discoveries and innovations that have improved pediatric healthcare and saved the lives of countless children.
Today, that same spirit of care and innovation continues. The hospital now employs more than 13,000 people in more than 50 locations across Pennsylvania and New Jersey.
Children’s Hospital of Philadelphia (CHOP) is proud to once again be named to U.S. News & World Report’s Honor Roll of the nation’s Best Children’s Hospitals.
In addition to the overall Honor Roll rankings of the top children’s hospitals in the nation, U.S. News evaluates programs in 10 specialty areas. For 2018-19, CHOP ranked in the top three in seven out of 10 specialties, and No. 1 rankings were awarded to the Division of Endocrinology and Diabetes and Division of Urology.