Nov 19, 2021

PPG Call Center RN

  • Parkview Health
  • Fort Wayne, IN, USA
General Nursing

Job Description

**This position is eligible for a sign-on bonus.**

Summary
Performs nursing triage utilizing approved triage guidelines. Provides guidance to callers by providing health information, assistance with medication refills as indicated, and symptom assessment and recommendations for the use of over the counter medications as appropriate. Handles emergent situations as they arise and selects the most appropriate disposition based on the patient’s care needs. Functions independently in a fast-paced 24/7 department.

Education
Must be a graduate of a School of Nursing. Must complete general orientation.

Licensure/Certification
Must have current RN license. Must have current CPR certification.

Other Qualifications
Minimum of five years’ experience as a registered nurse. Experience in understanding and usage of computers including Microsoft. Demonstrates ability to type 40 wpm with 98 accuracy. Demonstrates the ability to work independently with strong decision-making skills multi-task and learn applications relevant to the position. Ability to communicate in a clear concise courteous and professional manner. Exhibits quality vocal skills through speech rate volume enunciation and pronunciation. Ability to communicate effectively and diplomatically within a multi-functional team. Strong organizational skills and attention to detail. Documents precisely in a concise manner. Ability to successfully function in a fast-paced service oriented environment. Must possess strong critical thinking and verbal assessment skills.