Oct 14, 2021

Behavioral Mental Health - Team Lead Case Manager

  • Children's Healthcare of Atlanta
  • Atlanta, GA, USA
Behavioral Health

Job Description

Work Schedule/Days: Day / Monday - Friday
Employment Type: Full-Time
Location: Egleston
Requisition #: 87523


Participates as a leader of case management staff involved in care coordination and discharge planning activities to proactively support efforts that ensure safe, effective, high-quality, and efficient patient care coordination on a day-to-day basis.


  • Graduation from an accredited school of nursing;
    bachelor's degree (nursing or other related field)


  • Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact

  • Case Management Society of America, American Case Management Association, American Nurses Credentialing Center, or equivalent certification within 12 months of eligibility


  • Five years of broad clinical experience, predominantly in pediatric care


  • Master's degree
  • Experience in care coordination, case management, discharge planning, and utilization review


  • Excellent communication skills, both verbal and written
  • Effective decision making/problem-solving skills and creativity in problem solving
  • Influential leadership skill
  • Demonstrated effective critical thinking skills and ability to anticipate patient discharge needs
  • Moderate to expert computer skills
  • Working knowledge of financial aspects of third-party payors and reimbursement
  • Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment


  1. Manages day-to-day coordination of clinical staff involved in care coordination and discharge planning activities, and takes daily assignments.
  2. Acts as resource for case managers and practitioners and assists with problem solving and difficult cases.
  3. Assists with training and orienting new employees regarding their role in care coordination and quality management as well as appropriate policies/procedures.
  4. Coordinates and assists with ongoing physician education related to care coordination.
  5. Maintains a relationship with other departments and appropriate personnel to facilitate inpatient care coordination process and provide continuity of care.
  6. Maintains knowledge of current relevant state and federal regulations, Joint Commission standards and criteria, and documentation requirements.
  7. Assists in coordinating department training activities.
  8. Assists in development and revision of guidelines, pathways, and protocols.
  9. Assists in determining staffing requirements and levels to ensure that inpatient care coordination services are rendered in the most effective and efficient manner.
  10. Assists in facilitating care coordination staff meetings along with director and/or manager.
  11. Serves as acting manager in absence of manager for problem solving and as a informational resource as needed.
  12. Assists in maintaining departmental budget within established fiscal guidelines.
  13. Assists with performance evaluations, and provides input into hiring and disciplinary actions.
  14. Performs other responsibilities as required.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 40 lbs independently and greater than 40 lbs with assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Occasionally (activity or condition exists up to 1/3 of time)
Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.

Address: 1405 Clifton Road NE, Atlanta, GA 30322
Function: Nursing - Nursing-Bedside