Dec 23, 2021

RN - Quality Improvement Specialist

  • Virginia Mason Memorial
  • Yakima, WA, USA
Full Time General Nursing

Job Description

All staff members at Yakima Valley Memorial must be in compliance with the Vaccination Policy, which includes the COVID-19 (SARS-CoV-2) vaccine, by their first day of employment.


The RN- Quality Improvement Specialist is responsible for supporting Yakima Valley Memorial organizational performance through leadership of improvement activities that contribute to developing Yakima Valley Memorial leaders and their ability to succeed, in direct alignment with the Memorial mission, vision, and key organizational priorities. The scope of this function will be in both the operations of business processes and clinical practice areas through Memorial. The goals of this position are to provide support to Memorial leaders by improving day-to-day business and clinical operations through project management and apply mid-range tactical interventions which enable progress toward organizational strategies.


  1. Provides leadership guidance for improving day-to-day business and clinical processes and performance through mid-range project assignments which may include:
    1. Integrating effective change management and communication plans to address solution adoption into every assignment

    2. Providing process level data analysis and reporting

    3. Documenting and improving operational workflow across multiple healthcare divisions and hospitals/facilities

    4. Providing performance improvement coaching, basic performance improvement curriculum delivery

    5. Establishing project timelines and deliverables; guiding project team’s development of a shared need and common vision/understanding of sponsors’ objectives

    6. Documenting project scope and problem statement definition; ensuring key stakeholder identification and representation, and negotiating adequate participation

  2. Provides tactical support through application of mid-range intervention assignments which may include:

    1. Standardizing multi-disciplinary processes, system workflow, or design

    2. Leading process improvement support to Memorial leaders or other Quality team members

    3. Addressing process throughput and cycle times to improve performance

    4. Identifying and leading rapid-cycle problem resolution work sessions and PDSA

    5. Analyzing process capability, and improving accuracy and efficiency

    6. Facilitating program design efforts to implement external standards or improvement recommendations

    7. Developing action plans, ensuring accountability, and transferring project control measures to operational owners as appropriate

  3. Provides teaching/coaching as appropriate, which may include:

    1. Delivering basic performance improvement, or change management training and coaching/co-facilitating with attendees through basic improvement efforts

  4. Demonstrates commitment to the success of the team through:

    1. Contributing to a climate of trust, cooperation, participation, and valued appreciation of the diverse contributions of team members

    2. Engaging in spirited and respectful debating of ideas while supporting team decisions

    3. Active participation in team meetings, retreats, and planning sessions within the group


Education: Associate’s degree in nursing required; BSN preferred.


  • Five years of facilitation, project management or performance improvement experience or intermediate-level training preferred

  • CAP training or proven change management abilities for influencing and achieving collaboration preferred

  • Training or experience facilitating Work-Outs or other rapid-cycle problem-solving work sessions, or experience working in a corporate environment where these tools and methods were routinely used preferred

  • Training and experience in Lean, Six Sigma, and other process efficiency-based improvement methodologies preferred

  • Two years’ experience as team leader or team member on high visibility, highly complex, large scale initiatives preferred

  • One-year healthcare related experience preferred

  • One year internal or external business analysis or consulting experience (formal or informal) including managing client engagements, defining client needs, delivering value to the client, and presenting/reporting out preferred

Licenses/Certificates/Registration: Washington State (DOH) Registered Nurse licensure required.


Yakima Valley Memorial (YVM) is a 256-bed acute-care, not-for-profit community hospital that has served Central Washington's Yakima Valley for 70 years. YVM also includes a multispecialty team of more than 300 physicians and 20+ primary care and specialty care locations. Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs.

We offer a comprehensive benefit plan including medical, dental, and vision coverage; plus we have a generous 401K plan (with an employer contribution!), competitive compensation, and a diverse workforce that is passionate about patient care. At YVM, we know the best care is provided by employees who are well-supported.

As the region's leading health care provider and Yakima's largest employer, we believe that by inspiring people to thrive, we can transform lives. Our vision at YVM is creating healthy communities one person at a time. With such an important goal, we work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you!

“Yakima Valley Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.”