Jul 22, 2021

Manager of Bereavement and Volunteer Services

  • Pikes Peak Hospice and Palliative Care
  • Colorado Springs, CO 80906, USA

Job Description

Pikes Peak Hospice and Palliative Care (PPHPC) is looking for a Manager of Bereavement and Volunteer Services. Must be a Licensed Clinical Social Worker (LCSW) within the state of Colorado.

Location: 2550 Tenderfoot Hill St., Colo. Springs, CO 80906
Status: Full-Time
Schedule: MON - FRI 8am - 5pm.

Hourly Pay Range: $29.36 - $39.64

Supplemental Pay: Based on position, schedule and/or availability: Paid Mileage, Shift Differentials, Stipends, Overtime.

Mileage and Expense Reimbursement: 50 cents per mile

Comprehensive Benefit Package: PTO (Vacation and sick) and EIB (Extended Illness Bank), 6 Paid Holidays with an additional Floating Holiday, Company paid Basic Life and AD&D Insurance and Long Term Disability, Medical, Dental, Vision, Supplemental Life & AD&D, Short-Term Disability, Long-Term Care, Legal and Identity Protection, 403(b) Retirement Plan w/ Employer Match, Education Reimbursement Program, Referral and Certification Bonus Programs, Early Wage Access, Employer Assistance Program, Employee Recognition Program


Oversees bereavement and volunteer programs and staff to ensure excellent client and community services. Evaluates bereavement programs and implements improvements in those services in accordance with regulations and recognized best practices. Provides professional clinical supervision for bereavement counselors, therapists and interns. Provides direction and management for Volunteer Services. Ensures Medicare requirements for Volunteer Services are met and best practices are adhered to. Serves as a professional representative within the community and within the agency.


  • Provides day-to-day management of the Bereavement and Volunteer Services staff. Oversees hiring, competency assessment and development of staff.
  • Supervises and evaluates bereavement services for hospice families. Ensures bereavement assessments and plans of care are completed in a timely manner following the death of a patient and in accordance with Medicare Conditions of Participation (COPs).
  • Oversees plans and provides and evaluates bereavement care plan. Refers clients out to community resources, as needed. Guides family members to internal and/or external resources. Provides grief related psychosocial support.
  • Develops and monitors bereavement programs and events, including community counseling and support groups. Delivers education for community, volunteers and staff.
  • Implements and monitors policies and procedures to assure compliance, quality of care and consistency with hospice mission and values.
  • Establishes and monitors department metrics, key performance indicators and productivity standards, evaluates for compliance with standards. Identifies revenue opportunities related to grief counseling and implements billing and collections procedures, as requested by Supervisor.
  • Develops and maintains professional relationships with referral sources and Employee Assistance Contractors. Serves on committees and professional groups within the community and for the State.
  • Manages Volunteer Services staff and ensures recruitment, training, retention and support for the volunteer program. Maintains and exceeds National Hospice and Palliative Care Organization (NHPCO) standards for the volunteer program.
  • Provides compliance with federal/state regulations, maintains licensure and certification requirements. Prepares for and assists surveyors during surveys by regulatory bodies. Establishes and revises departmental standards.
  • Directs all aspects of the volunteer program from recruitment through assignments to ensure the satisfaction of each volunteer and patient/family.
  • Manages departmental budgets. Monitors and controls expenditures to stay within budgeted expense levels and meets financial and quality targets.
  • Maintains appropriate documentation and provides statistics when required.
  • Participates in Manager Afterhours On-Call Rotation.
  • Other special projects as assigned.


  • Minimum Education: Master’s prepared Social Worker
  • Required License: Current Licensed Clinical Social Worker. Valid Colorado driver’s license and auto insurance
  • Minimum Experience: Three (3) years of supervisory experience. One (1) year counseling including bereavement and/or death and dying.


  • Ability to lift/carry a minimum of 30 lbs

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status military or veteran status, or any other characteristic protected by federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classifications.