Jun 14, 2021

Supervisor Case Management 2021-93526

  • Novant Health
  • Charlotte, NC, USA

Job Description


Are you a current Case Manager RN looking for a leadership opportunity in Charlotte, NC, then we have the perfect role for you!

The Case Management Supervisor is responsible for day to day supervision, operations, monitoring ongoing quality, productivity, and efficiency for both utilization review and case management activities. Is available for staff guidance, direction, resource identification and problem resolution. Seeks input/approval from one up leader when necessary. Serves as a department representative for various committees and process improvement activities/planning.

Maintains current knowledge of available community resources/post-acute care options and utilization review processes while ensuring pertinent information is communicated to staff. Participates in coverage of assignments as workload permits.


  • Education: Bachelor’s Degree Required; Master’s Degree Preferred BSN or BSW .
  • Experience: Minimum two years of acute care case management or related healthcare experience Required; Leadership experience preferred.
  • Licensure/Certification/Registration:For BSN: Current RN licensure in appropriate state; For BSW, must be accredited by the Council on Social Work Education Required.
  • Refer to the Life Support Training Certification in Case Management Preferred.
  • Additional Skills Required:Current practice in case management/utilization review; regulatory/governing standards, policies, and procedures; required computer/information systems; application of safety and infection control policies and procedures; ability to develop job descriptions, learning plans, give and receive feedback, and coach and counsel staff; staffing, scheduling, and payroll processes; customer feedback and impact on core processes; delegation, team building, decision making, conflict management, change management skills; verbal and written communication skills that are sensitive to diversities among age groups, cultures, and educational levels.
  • Additional Skills Preferred: Knowledge/Competence of Microsoft office products and keyboarding.


It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".