May 07, 2021

RN Network Navigator (Case Management) - FT Days

  • Vanderbilt Health
  • Nashville, TN, USA

Job Description

RN Network Navigator (Case Management)

VUMC Care Navigation Center

Provides leadership in managing populations at risk and coordinating patient/family care with multidisciplinary teams across post-acute care continuum. Collaborates with community resources and consulting with clinical teams to meet the needs of the patient/family in managing challenges related healthcare, including, but not limited to appropriate follow-up care, psychosocial issues, funding/financial benefits to meet short term and long-term goals.

Department/Unit Summary:

Vanderbilt University Medical Center (VUMC) is accepting applications for a Network Navigator role within our Care Navigation Center in the Transition Management Office (TMO). The TMO administrative office is located in Medical Center North, on campus serving VUMC. Transition management or commonly referred to as care coordination is a thriving department comprised of nurses, social workers and support personnel. Currently there are 150 staff however the department has increased their staff needs to enhance the patient experience at Vanderbilt. The Vice President of TMO is Marcia Colone, Ph.D. who has over 25 years of experience in care management. Dr Colone leads a team of experienced Directors and Team Leads who mentor, coach and support staff within the coordination team. Please let us know if you are interested in joining a dynamic team!

Position Shift:

  • M-F/8a-5p

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Our Nursing Philosophy:

We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center’s mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being.

Achieve the Remarkable:

Learn more about VUMC Nursing:


  • Leads patient progress through care continuum with outcomes based practice; daily management of communication between providers, facilities, families, and transport.
  • Manages post-acute care hotline, triaging phone calls from post-acute facilities/agencies, patients/families that initiates decision tree for deploying clinical resources, or executing a transfer to acute setting based on immediate patient needs.
  • Transitions patients to appropriate level of care using alternative interventions to attain patient/family specific goals based on plan of care.
  • Establishes outpatient follow-up appointments for patients defined as members of an at risk population, including ongoing communications with ambulatory providers.
  • Initiates and receives clear handover from post-acute to acute level of care with conversation, documentation, and follow-up.
  • Serves as primary customer service representation for post-acute services for network providers; performs outreach and satisfaction calls when appropriate.
  • Works closely with legal conservators in decision making related to execution of the patient plan of care.
  • The responsibilities listed are a general overview of the position and additional duties may be assigned.