Nov 18, 2020

RN Telephone Advice- Temporary Position

  • Providence St. Joseph Health
  • Beaverton, OR, USA

Job Description

Description:

Providence is calling an RN Telephone Advice to Nurse Call Services (1.0 FTE, Evenings) at the Murray Business Center Beaverton in Beaverton , OR.

This is a 6 month temporary assignment.

We are seeking a Registered Nurse (RN) who will be responsible for the interactive process that occurs over the telephone with the patient that identifies the nature and urgency of the patient's health care needs and then determines appropriate disposition. The nurse may schedule an appointment as the patient's condition requires, answer questions, and provide health education in relation to the call. Accurately documents the encounter with the patient for continuity of care. Care is based on the nursing process, evidence-based guidelines and is consistent with Oregon and Washington's Nurse Practice Act. Requires a broad range of general nursing knowledge and expertise. Requires proficiency using Microsoft Office products and multiple computer applications. The ProvRN Registered Nurse collaborates with all members of the healthcare team. Accountable for personal behavior and ongoing professional behavior and development.

In this position you will have the following responsibilities:

  • Understand and follows department policies and procedures
  • Support standardization process
  • Establish and promote positive working relationships within the department and with leadership
  • Display ability to work in an ever-changing environment and participate constructively in change processes
  • Exhibit and employ strong problem solving and decision making skills
  • Consistently use clinical judgment and takes actions appropriate to the patients situation
  • Tailor caring processes to the individuality and uniqueness of each patient
  • Engage in effective and caring professional communication and behaviors with colleagues, co-workers, and interdisciplinary teams
  • Teach and coach patients and their families as well as other healthcare members
  • Accountability for safe practice, identifying and correcting problems, participating in quality improvement activities and employing evidence-based practice
  • Remain current with required credentialing (e.g. licensure), department-based education, performance verification activities, and clinical/ informatics competencies
  • Utilize solid judgment and adheres to all policies ensuring the protection of confidential information related to patient information according to internal and HIPAA regulations
  • Attend and participates in staff meetings and other meetings as assigned
  • Be accountable for personal behavior and ongoing professional behavior and development
  • Utilize the nursing process, motivational interviewing, active listening, critical thinking and clinical knowledge to identify the patients health risks
  • Develop appropriate plan of care and engages the patient in implementing the plan to promote optimal health and independence
  • Utilize approved decision support guidelines appropriately
  • Communicate effectively using a variety of formats, tools and technologies to build professional relationships and to deliver care
  • Document all aspects of the patient encounter
  • Prioritize individual workload to meet deadlines, fluctuations in call volumes, and rapidly changing priorities
  • Actively participate in Interdepartmental Committees
  • Demonstrate skill in patient teaching and health prevention education
  • Knowledgeable of resources and programs within Providence as well as within the community
  • Utilize the computer in an efficient and effective manner
  • Participate in continuing education related to software, database and file maintenance
  • Provide leadership and care coordination for the multidisciplinary team

Qualifications:

Required qualifications for this position includes:

  • Current, unencumbered Oregon RN license
  • Current unencumbered Washington RN license or must obtain within six (6) months of hire
  • Must obtain other required nursing state licensures within six (6) months
  • Two (2) years of RN nursing experience

Preferred qualifications for this position includes:

  • Bachelor's Degree
  • Ambulatory Nursing Certification
  • Five (5) years of nursing experience as an RN
  • Telephone triage experience
  • Progressive leadership experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing

people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Evening

Job Category: Advice Nursing

Location: Oregon-Beaverton

Req ID: 274290