Oct 18, 2020

Admission Coordinator II

  • Pikes Peak Hospice and Palliative Care
  • Colorado Springs, CO, USA

Job Description

Pikes Peak Hospice and Palliative Care (PPHPC) is looking for an Admissions Coordinator to assist our hospice teams.

FT Position working 40 hours a week FRI-MON. (Hours TBD) Schedule subject to change.

PPHPC has been the community leader in hospice and palliative care for 40 years, founding the hospice movement in the Pikes Peak region in 1980. We are the only nonprofit, community-based hospice provider in El Paso County Administrative employees perform critical back office functions to support our organization's needs.

PPHPC has a competitive benefits package that includes medical, Dental, Vision, 403(b) retirement plan, paid sick leave, PTO, and other voluntary benefits. Some plans such as the Group Term Life and Long Term Disability plans are offered at no cost to employees.


The Admissions Coordinator II performs professional work planning and coordinating supportive services to hospice and/or palliative patients and their families. Acts as a patient and family advocate with outside agencies to assure maximum care is received. Provides excellent service to internal and external customers in regards to admissions for Hospice and Palliative health services.


  • Reports to the Clinical Manger in Admissions or Business Service Manager


  • Meets with patients and families to assess appropriateness for hospice or palliative care in the home, long-term care or assisted living facilities, or hospital setting. Effectively works with discharge planners and referral sources. Promotes holistic approach to assessment of patient care needs. Completes full Explanation of Benefits (EOB) as primary function of the position.
  • Effectively provides information, communication and educates patients, families, physicians, and other referral sources regarding hospice and palliative services. Demonstrates appropriate referrals to community sources for financial, instrumental and legal assistance.
  • Works closely with Business Development and Clinical team/staff to ensure timely patient care.
  • Efficiently and accurately completes all data entry. Initiates and presents admission paperwork to appropriate patients and families based on the need, payer source, financial benefit, and legal assistance.
  • Collaborates with IDG members to ensure optimal patient/family care. Educates patients, families, staff and community about End of Life issues.
  • Verifies insurance coverage, obtains authorization for admission, orders durable medical equipment (DME), provides necessary documents, and forwards to appropriate hospice staff.
  • Other duties and projects as requested.


  • Supports the mission and values of hospice and palliative care.
  • Possesses knowledge of hospice and or palliative admission criteria and philosophy, and disease progression. Understands how to navigate hospital and other healthcare systems.
  • Understands the correlation between excellent patient care and the results of Hospice Item Set, CAHPS and other publicly-reported industry and/or accreditation quality benchmark programs.
  • Treats patients, family members and other clients with concern and empathy; respects their confidentiality and communicates in a courteous and respectful manner. Maintains and respects professional and personal boundaries. Adheres to HIPAA regulations, and maintains confidentiality of all patients and families.
  • Able to work with neonates through geriatrics.
  • Exhibits strong computer skills to include EMR and windows applications.
  • Demonstrates excellent customer service skills, observation, assessment, and communication skills.
  • Works independently, utilizes organized work strategies to prioritize workload, and follows through for successful completion.
  • Attends team meetings and in-services on a regular basis. Participates in continuing education and professional development courses, to include annual education requirements as assigned to the discipline.
  • Cooperates with all co-workers; demonstrates flexibility to perform other duties as assigned.


  • Minimum Education: Two (2) years college required. Degree from an accredited university in medical, business or human relations preferred.
  • Minimum Experience: One/two (1-2) years of experience in a hospice or other clinical setting.
  • Required License: Valid Colorado driver’s license and proof of auto insurance in accordance with state statute.


  • Ability to lift/carry a minimum of 30 lbs
  • Prolonged, extensive or considerable standing/walking/sitting
  • Manual dexterity and mobility
  • Visual and auditory acuity


  • May be exposed to infections and contagious diseases
  • Exposure to variety of electro-mechanical hazards
  • Subject to varying and unpredictable situations
  • Able to maintain job performance in emergency or crisis situation