THE CENTRALIZED CALL CENTER:
Provides supervision of other Call Center Staff during the assigned shift.
Responds to incoming calls in a timely, responsive and professional manner; triages as appropriate to address or support the needs of the caller.
May perform comprehensive nursing assessments dependent on staffing needs.
Utilizes sound nursing judgement and strong assessment skills to perform complex telephone interview and triaging as appropriate, may modify care plan accordingly.
Serves in a supervisory role by overseeing the clinical services provided to inpatient hospice or outpatient hospice patients and their families. Serves as the first point of contact for management issues and/or needs during assigned shift.
KEY REPORTING RELATIONSHIPS:
Reports to Clinical Manager or Director of Clinical Services
Supervises staff including RNs, LPNs, CNAs, social workers, chaplains and supportive administrative staff and maintains appropriate staffing levels to provide safe, high quality patient care during assigned shift. Assigns shift specific tasks to staff.
May assist the Clinical Manager with staff evaluations, intervention and mediation when conflict arises. Delivers performance management if staff performance is inadequate and reports any concerns to the manager for further follow-up.
Oversees and assists with daily patient care activities i.e., deaths, transfers and admissions. Supervises the completion of daily or shift specific clinical functions.
Acts as a resource for information and problem-solving, crisis intervention, and on-going assessment of patients, including assessment for a change in status. Acts as a resource for assessment of pain control and other symptoms.
Maintains ongoing communication with staff, patients and families. Provides current updates to medical providers and assures completion of new orders. Provides support for sensitive or difficult issues surrounding patient care.
Other duties and responsibilities as assigned.
Minimum Education: Graduate of an accredited school of nursing. BSN preferred.
CPR certification (for Pathways, The Denver Hospice and Pikes Peak affiliates)
Ability to lift minimum of 50 lbs.
Lifts, positions, pushes, and/or transfers patients
Prolonged, extensive or considerable standing/walking/sitting
Manual dexterity and mobility
Visual and auditory acuity