Oct 05, 2020

RN - Afterhours Centralized Call Center - Triage

  • The Denver Hospice
  • United States

Job Description

RN - Afterhours Centralized Call Center - Triage
Monday-Friday, 4:00p - midnight & 8:00p - 8:00a
Saturday-Sunday 8a-8p and 8p-8a
Sign-on Bonus $2,000
Benefit Eligible/Retirement Savings Plan/PTO/Cell phone & laptop provided/


Provides patient care using nursing skills and processes in accordance with applicable scope and standards of practice, keeping within the policies, values and mission of the organization. The RN is a member of the Interdisciplinary Team/Group (IDT/IDG).


  • Reports to the Clinical Manager or Director of Clinical Services.


  • Provides skilled nursing coordination of care to patients (neonates to geriatrics) as determined by the Plan of Care (POC). Uses education, mentoring, guidance and interventions to achieve goals of care.

  • Collaborates across disciplines to coordinate patient care; participates in the POC in IDT/IDG meetings as assigned.

  • Demonstrates appropriate nursing care, including communicating with attending provider for medications and supplies.

  • Educates patients, families, caregivers and community regarding hospice philosophy and palliative treatments.

  • Supervises Certified Nurse Aides (CNA); delegates specific tasks per agency policy.

  • Participates in related services, such as community education, team training, staff/board committees and orientation of employees.

  • Other duties and responsibilities as assigned.

Assigned to Triage:

  • Meets all the essential duties assigned to RNs.

  • Assesses symptom care needs by utilizing critical thinking and organizational processes. Educates patients and/or caregivers; deploys clinical staff to make patient visits.

  • Uses professional and customer service-based demeanor while communicating by telephone, text or email.


Minimum Education: Graduate of an accredited school of nursing; BSN preferred.

Minimum Experience: 1-2 years of experience in hospice and/or palliative care, medical/surgical, public health, oncology, acute care or home health.

Required License: Current Colorado RN license. Valid Colorado state driver’s license and proof of auto insurance.

CPR certification (for Pathways, The Denver Hospice and Pikes Peak affiliates).


  • Ability to lift/push/pull minimum of 50 lbs.
  • Lifts/positions/ and/or transfers patients
  • Lifts supplies/equipment
  • Prolonged, extensive or considerable standing/walking/sitting
  • Considerable reaching/stooping/bending/kneeling/crouching
  • Manual dexterity and mobility
  • Visual and auditory acuity


  • May be exposed to infections and contagious diseases
  • Regularly exposed to risk of blood borne diseases
  • Occasional exposure to radiation hazards
  • Occasional exposure to unpleasant patient or unit elements (sound, odor, sight, behavior)
  • May perform emergency care
  • Exposure to variety of electro-mechanical hazards
  • Subject to varying and unpredictable situations
  • Able to maintain job performance in emergency or crisis situation