This position is the strategic point of contact for cancer patients and their families. The primary function is assisting patients and families through the healthcare system by assisting with access issues, developing relationships with service providers and tracking interventions and outcomes with the goal of achieving optimal patient outcome. This position serves as a single point of contact for referring physician, patients and caregivers providing resources and assistance with accessing clinical and supportive care services while navigating patients through the diagnostic evaluation process. This position assists patients in understanding their diagnosis, treatment options and the resources available, including educating patients about appropriate clinical research studies and technologies, chemotherapy and other treatment options. This position performs survivorship duties by creating and assisting in the delivery of the survivorship care plan for all patients. The Oncology Nurse Navigator reports at the Cancer Committee quarterly regarding the flow of cancer patients trough diagnostic and treatment pathways.
- Coordinates and facilitates activities ensuring delivery of quality patient care such as: consultations, diagnostic tests or procedures and future appointments required for initial treatment (including, but not limited to: financial counseling, chaplaincy, social services, dietary, ancillary departments, and support groups). Follows patient through the care continuum, including patient admissions, and collaborate with inpatient care management resources. Serves as a liaison between the Cancer Center and other ancillary areas to ensure the needs/concerns of the patient are met.
- Assists patients in understanding their diagnosis, treatment options and the resources available. Performs patient chemotherapy education. Identifies and maintains materials and resources for cancer patients. Identifies patient/family individualized learning needs and implements measures meeting those needs based on patient/family capabilities to learn. Develops patient education programs and tools. Maintains confidentiality and actively support patient/family rights. Identifies needs for support groups for patients and families and assist in coordinating and/or facilitating such groups. Creates and assists in the delivery of survivorship care plans.
- Seeks opportunities to participate in related community education activities and partner with professional community agencies and organizations to achieve improved prevention and screening in regional populations. Assists in assessing need for public awareness and educational programs related to cancer for men and women.
- Builds relationships with referring physicians and works collaboratively with multidisciplinary care team. Participate in cancer conferences.
- Develops and implements protocols insuring patients receive timely diagnostic and treatment information throughout the system. Tracks and documents the flow of patients through specific diagnostic and treatment pathways. Develops and maintains databases to track effectiveness of programs, and ensures the achievement of goals as developed by the service line, hospital staff, and physicians are met. Monitors navigation compliance with American College of Surgeon’s Commission on Cancer accreditation with 3.1 Patient Navigation Process.
- Participates in development of practice standards for the Oncology program and in development and evaluation of program quality metrics. Acts as a change agent for the Oncology program through formulation of new standards and policies.
- Collaborates with Oncology leadership to maintain navigation program within fiscal parameters. Evaluates potential finding opportunities to support the mission and goals of the Oncology Service Line.
- Assists in the identification of patients eligible for current research studies. Makes presentations in reference to navigation and survivorship program to required committees, accrediting agencies, and support groups, etc.
The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified and employees may be required to perform other duties as assigned.
SKILLS, KNOWLEDGE, AND ABILITIES
- Ability to analyze and solve problems that require the use of basic clinical or technical principles. Recognize patients’ changes, concerns, and determine best form of support for patient. Tolerance of ambiguity and the flexibility to respond to changing system needs
- Ability to solve practical problems and deal with a variety of complex situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Seek input/resources of Oncology Product Line Director to facilitate decision-making process
- Demonstrates excellent communication skills. Develop and maintain effective communication with internal and external customers. Must be able to explain information to patients and families in a way that the patient understands, and/or explain departmental or hospital procedure to employees, visitors, and patients. Ability to read, analyze, and interpret professional journals, technical procedures or governmental regulations. Ability to write clear, professional, understandable reports and general correspondence
- Provides positive customer service by treating all customers (patients, visitors, physicians, etc.) with courtesy and respect
- Knowledge of organization department and job specific policies, competencies and certifications
- Ability to demonstrate use of clinical skills in the area of cancer, cancer treatments and psychosocial impact of disease on recovery
MINIMUM HIRING REQUIREMENTS
- Minimum of a current Wyoming Registered Nurse License or enhanced Nurse Licensure (eNLC) upon start date
- Associate’s or Bachelor’s Degree from an accredited school of nursing
- Three years nursing experience, including one year oncology experience
- Evidence of specialty training in oncology and cancer disease processes
- Cheyenne Regional RQI within 14 calendar days of start date
REQUIREMENTS TO BE COMPLETED UPON HIRE:
- ONS Chemotherapy/Biotherapy Course completion
- Bachelor’s Degree from an accredited school of nursing
- Oncology Certified Nurse through Oncology Nursing Society (OCN)
- Care management experience and support group facilitation experience