Responsible for all aspects of the overall management, supervision and coordination of services provided in outpatient and/or inpatient facility areas. The Clinical Manager is a member of the Interdisciplinary Team/Group IDT/IDG).
Reports to the Director per affiliate Organizational Chart
Oversees all direct and indirect patient and family services provided by staff on the interdisciplinary team (IDT).
Provides management and supervision of the team including recruitment, orientation, training, performance/productivity management, motivation and maintaining records.
Oversees and monitors their teams’ EMR documentation to ensure timeliness and accuracy, reflecting the appropriate quality, continuity and level of care for patient and family needs.
Provides supervision, training and support to all direct reports on a regular basis, ensuring best practices are being met to enhance patient and family satisfaction. Emphasizes the importance of quality measures, such as CAHPS, HIS and other industry standards.
Manages staff workload according to referrals, census and acuity to maximize productivity, efficiency of agency resources and appropriate stewardship. Responsible for ensuring appropriate team/patient staffing ratios are maintained.
Coordinates and attends meetings, to include IDT/IDG, team discipline, patient conferences and other meetings as needed to ensure coordination of services in all care settings.
Addresses customer complaints through evaluation and follow-up, taking corrective action if warranted.
Monitors and enforces compliance with all regulatory agencies governing patient care.
Actively participates in regulatory surveys and serves as a liaison between the team members and surveyors.
Participates in operational budget planning and implementation by managing the proper utilization of durable medical equipment (DME), medical supplies, drugs and appropriate patient care staffing levels.
Partners with the Finance Department to ensure the billing process is accurate and timely.
Other duties and responsibilities as assigned.
Supports the mission and values of hospice and palliative care.
Demonstrates strong communication skills. Develops and maintains relationships with providers, facilities, vendors, staff and colleagues to promote and enhance a positive environment.
Meets challenges and changes in the workplace with flexibility, creativity and a positive outlook.
Possesses excellent supervision and managerial skills to provide support and continuous improvement guidance to staff.
Understands the correlation between excellent patient care and the results of Hospice Item Set, CAHPS and other publicly-reported industry and/or accreditation quality benchmark programs.
Treats patients, family members and other clients with concern and empathy; respects their confidentiality and communicates in a courteous and respectful manner. Maintains and respects professional and personal boundaries. Adheres to HIPAA regulations, and maintains confidentiality of all patients and families.
Possess knowledge of eligibility standards for hospice and the LCD’s (local coverage determinations).
Understands the importance of providing accurate and timely point-of-care documentation in Electronic Medical Record (EMR). Uses, clear concise and professional written and verbal communication.
Honors confidential information and demonstrates good judgment when dealing with sensitive issues.
Takes on-call rotation as needed and/or assigned.
Possesses strong management and leadership skills.
Maintains up-to-date knowledge in the profession and industry; accesses other expert resources as needed.
Demonstrates knowledge and commitment to continuous quality improvement principles and practices.
Exhibits knowledge about patient care (neonates to geriatrics) as determined by the Plan of Care (POC) and in accordance with each discipline. Utilizes critical thinking skills, education, mentoring, guidance and interventions to achieve goals of care.
Attends team meetings and in-services on a regular basis. Participates in continuing education and professional development courses, to include annual education requirements as assigned to their discipline.
Possesses knowledge of necessary computer systems including Microsoft Office, Outlook and agency electronic medical records (EMR).
Promotes a holistic approach to patient care.
Minimum Education: Bachelor’s degree in health care, business or related field. In lieu of Bachelor’s degree, relevant experience may be considered.
Minimum Experience: Three (3) years of responsible supervisor experience in healthcare (hospice experience preferred).
Required License: Current Colorado RN license required. Valid Colorado state driver’s license and automobile insurance. CPR certification (Pathways, The Denver Hospice and Pikes Peak affiliates)
Ability to lift/push/pull minimum of 30 lbs.
Lifts/positions/ and/or transfers patients (only if an RN)
Prolonged, extensive or considerable standing/walking/sitting
Manual dexterity and mobility
Visual and auditory acuity
May be exposed to infections and contagious diseases
Regularly exposed to risk of blood borne diseases
Occasional exposure to radiation hazards
Occasional exposure to unpleasant patient or unit elements (sound, odor, sight, behavior)
May perform emergency care
Exposure to variety of electro-mechanical hazards
Subject to varying and unpredictable situations
Able to maintain job performance in emergency or crisis situation