Feb 18, 2020

RN - Telephone Triage - Agoura/Irwindale

  • UCLA Health and David Geffen School of Medicine
  • Agoura Hills, CA, USA
Full time Nursing

Job Description


The Telephone Triage & Clinical Support Nurse functions as a member of the Patient Communication Center team in providing advanced clinical telephone support to patients and other callers, inbasket and other remote support to physicians, and limited in-clinic support to physicians. Telephone triage calls will involve assessment of patient needs and appropriate case disposition to ensure positive patient outcomes, and may include collaboration with clinic and hospital based providers. Clinical support includes assisting physician partners with management of messages and other communications within the Electronic Medical Record (EMR), as well as limited patient care in an outpatient setting. Incumbent must have a strong clinical background and experience with an EMR.


Graduated from an accredited school of nursing with BSN or MSN
Minimum 5 years (10 years preferred) of recent Telephone Triage experience, urgent care, or ER/ED.
Experience with a variety of specialties & sub-specialties.
Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions.
Skill in speaking English clearly and distinctly, with appropriate grammar.
Must have pleasant and courteous telephone voice and manners.
Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.
Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment.
Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
Familiarity with Nursing regulations, institutional standards of care and risk management.
Experience with various computer software, knowledge of Microsoft Word, Excel, Outlook, and the internet.
Typing skills to prepare forms and correspondence with speed and accuracy.
Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology.
Experience working with Electronic Medical/Health Records and documenting electronically.
Preferred: Familiarity with UCLA Health system.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.