The Director of Clinical Services designs, directs and implements clinical services for patients and families served by the agency, ensuring the highest quality of care.
KEY REPORTING RELATIONSHIPS:
Reports to the President.
Directs and supervises managers to coordinate the successful functioning of interdisciplinary teams to achieve optimal patient and family care.
Accountable for the development, implementation, monitoring and continuous improvement of effective clinical practice, staffing and clinical care processes, ensuring that the interdisciplinary needs of patients and families are met.
Collaborates with Quality, Compliance & Education to ensure programs meet regulatory compliance requirements. Works with all departments to ensure organizational preparedness for regulatory surveys and investigation.
Attends internal and external meetings, assisting with the facilitation of quality improvement projects and committees.
Responsible for the planning and budgeting of Clinical Services; monitors expenditures and meets financial and quality targets.
Participates in future strategic planning and growth; implementing initiatives accordingly.
Contributes to continuing education and professional development of staff.
Supports the mission and values of hospice and palliative care.
Exhibits knowledge about patient care (neonates to geriatrics) as determined by the Plan of Care (POC) and in accordance with each discipline. Utilizes critical thinking skills, education, mentoring, guidance and interventions to achieve goals of care.
Possesses knowledge of patient rights; ensuring an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe and secure environment.
Understands the correlation between excellent patient care and the results of Hospice Item Set, CAHPS and other publicly-reported industry and/or accreditation quality benchmark programs.
Treats patients, family members and other clients with concern and empathy; respects their confidentiality and communicates in a courteous and respectful manner. Maintains and respects professional and personal boundaries. Adheres to HIPAA regulations, and maintains confidentiality of all patients and families.
Possess knowledge of eligibility standards for hospice and the LCD’s (local coverage determinations).
Performs job duties within the standards of practice framework of the ANA (American Nurses Association).
Works independently with minimum direction, anticipates and organizes workflow, prioritizes and follows through on responsibilities.
Attends team meetings and in-services on a regular basis. Participates in continuing education and professional development courses, to include annual education requirements as assigned to the discipline.
Works in a high volume environment with rapidly changing priorities.
Understands the importance of providing accurate and timely point-of-care documentation in Electronic Medical Record (EMR). Uses, clear concise and professional written and verbal communication.
Takes on-call rotation as needed and/or assigned.
Possesses knowledge of necessary computer systems including Microsoft Office, Outlook and agency electronic medical records (EMR).
Possesses strong management and leadership skills.
Maintains up-to-date knowledge in the profession and industry; accesses other expert resources as needed.
Utilizes cross-functional knowledge relevant to the overall organization and business structure.
Promotes a holistic approach to patient care.
Minimum Education: Graduate of an accredited school of nursing; BSN required or relevant years of experience.
Minimum Experience: Five (5) years progressive management experience with ten (10) years health care experience (hospice preferred).
Current Colorado RN license. Valid Colorado State driver’s license and auto insurance. CPR certification required for The Denver Hospice, Pathways and Pikes Peak only.
Hospice and Palliative Care RN certification preferred.
Ability to lift/push/pull minimum of 30 lbs
Lifts/positions/ and/or transfers patients
Prolonged, extensive or considerable standing/walking/sitting
Manual dexterity and mobility
Visual and auditory acuity
May be exposed to infections and contagious diseases
Regularly exposed to risk of blood borne diseases
Occasional exposure to radiation hazards
Occasional exposure to unpleasant patient or unit elements (sound, odor, sight, behavior)
May perform emergency care
Exposure to variety of electro-mechanical hazards
Subject to varying and unpredictable situations
Able to maintain job performance in emergency or crisis situation
Inpatient Units are included in Clinical Services for The Denver Hospice, Pathways and Pikes Peak Hospice & Palliative Care.
Home Health services are included for The Denver Hospice.