The New Patient Intake Coordinator is the first point of contact for new patient referrals to the University of Kansas Health System. This role partners with the clinical staff to ensure the intake process is coordinated efficiently to improve timeliness to care for new patients. The Intake Coordinator is accountable for the registration, initial insurance screening, scheduling, and medical information collection to enable a meaningful initial consultation.
- Enters or verifies demographic information into the EMR upon receipt of new patient referral.
- Performs initial insurance screening to identify self-pay or patients with high risk insurance plans.
- Partners with Financial Counselors, Registration and Precertification departments to ensure patients are approved to proceed with scheduling
- Partners with clinical staff by collecting, following up on, and confirming receipt of all medical information identified that is necessary for successful, timely visit, including outside medical records, pathology slides and radiology films.
- Demonstrate competence in organizing and prioritizing disease specific information.
- Maintains a log of all new patients’ referrals and reports number of new referrals received monthly to leadership.
- Prepares and sends packet of medical information collected to clinical staff.
- Schedules and notifies patient of all ordered diagnostic tests and/or physician appointments as directed by clinical staff.
- Sends new patient appointment packet with instructions regarding all scheduled appointments and testing.
- Ensures all outside records are sent to HIM for scanning into the EMR.
- Communicates with clinical staff to discuss and coordinate patient care and necessary follow up.
- Provides coverage for scheduling phone lines, e-fax queue, O2 workqueue and email referral queue.
- Schedules, reschedules/cancels and blocks schedules in a courteous, professional and timely manner as well as answers phones in a timely manner.
- Maintains a patient-centered focus and strives to support the mission, goals and values of the hospital, department and division.
- Maintains knowledge and understanding of all scheduling aspects, pre-authorization and pre-certification as well as basic knowledge of health insurance and billing procedures.
- Assists team members and perform other duties as assigned by supervisor.
*Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
*Note: These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
- High School Diploma
- Minimum of 6 months in a healthcare environment
- Minimum of 6 months in a direct customer service environment and/or experience in a call center or switchboard environment
- Exceptional computer skills including Advanced Keyboarding skills, proficient in computer languages such as outlook, Microsoft Word and Excel
- Associate Degree or higher
- Medical Record and Scheduling experience