Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:Walgreens Pt Svcs - MA
Job Summary:JOB SUMMARY
• 1. Customer Service
a) Uses current technology to pull patients expeditiously from waiting rooms to exam areas.
b) Proactively communicates delays to patients. Regulates patient flow/check-in as per protocol. Assists and covers the front desk and phones as needed.
c) Demonstrates professional behavior in all setting visible to patients and visitors.
d) Proactively identifies patient/visitor needs and takes steps to assist.
• 2. Planning and Managing Care
a) Gathers screening and other data for the health care team.
b) Demonstrates individual and team accountability by meeting basic patient/family needs:
o Accompanies patients/families to exam rooms
o Prepares patient for examination
o Performs diagnostic testing (e.g., spirometry).
c) Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow. Assist in patient call-backs and call-in prescriptions under direction of the physicians
d) Assists MD/provider with routine office procedure
o Pulls patient charts for labs, x-ray reports, consultation letters and other clinical information
o Assesses reason for visit along with documenting height, weight, temperature, and vital signs
e) Fulfills clerical responsibilities
o Maintains patient charts and other care documents
o Prepares diagnostic testing requisitions
o Sends/receives and accurately routes referral and precertification information
• 3. Patient/Family Education
• Distributes patient family education material as directed by clinical staff
• Facilitates identification of resources to meet patient healthcare needs
• 4. Continuous Learning
• Participates in staff meetings.
• Develops and achieves personal and professional goals.
• Contributes to the achievement of VIP goals.
• Participates in the quality improvement through data collection and documentation.
• 5. Communication and Collaboration
• Communicates and collaborates effectively with all members of the health care team.
• Coordinate’s patient care as directed by the MD/provider
• Uses EHR effectively.
• Personal behavior positively influences environment.
• Receives feedback in a respectful and positive manner
• 6. Triages patient/family calls; responds to phone/email patient messages. Responds to patient questions/concerns/problems. Refers to immediate supervisor, clinic staff or provider
• 7. Regular and reliable attendance required
• 8. All other duties as assigned
Our clinical and nursing support roles are at the center of all we do, helping us be the world leader in advancing personalized health. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. We support each other and encourage excellence among all who are part of our workforce.
Core Accountabilities:* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
Core Capabilities :Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Work Experience:Relevant Work Experience
Experience Level:Less than 1 year
Education:Graduate of an approved discipline specific program
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled